AI Chatbots for Knowledge Base: Streamline Your Customer Support

Traditional search methods are slow and inefficient. With the rise of AI-powered assistants like ChatGPT, users expect instant answers, not endless search results. The Eddy AI chatbot feature in Document360, you can now easily interact with a knowledge base assistant and get precise responses for your query.

How Eddy AI Enhances Search

1. Instant Answers – No more sifting through irrelevant content; get what you need in seconds.
2. Context Awareness – Eddy understands your queries and provides tailored responses.
3. Efficiency Boost – Reduce time spent searching and increase productivity.
4. Seamless Interaction – Engage with your knowledge base naturally, like having a conversation.

Managing an extensive knowledge base can be time-consuming, especially when searching for specific information. Instead of spending valuable time digging through outdated or irrelevant content, Eddy AI allows users to ask questions and receive accurate answers instantly. This streamlined approach improves workflow efficiency and ensures quick access to the right information.

Steps to Access this Feature:

1. From the Knowledge base widget page, hover over the desired widget and click the Copy script icon.
2. Go to Settings > Knowledge base site > Integrations.
3. Scroll down to Custom HTML blade and click Add.
4. The Add new integration panel will appear.
5. Enter the desired description.
6. Select the intended option in the Insert code field.
7. Paste the copied script and click Add.

To read more about this feature, here is a guide for you to refer to: AI chatbot