SaaS Knowledge base

SaaS knowledge base for every stage of the customer journey

Turn SaaS documentation into instant answers delivered with AI precision that feels as intuitive as a conversation with ChatGPT.

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Trusted by SaaS companies globally

SaaS documentation that aligns with your unique business requirement

Knowledge base

Building a knowledge base isn’t just about content; it’s about impact. Document360 helps SaaS companies deflect support queries through intuitive, AI-enhanced self-service.

Reduce support tickets by 20–30%
Up to 70% ticket deflection

Software documentation

Collaboration without bottlenecks. Documentation that evolves in real time, in sync with every product update.

20-30% fewer support tickets
Content that scales alongside your product

User manual

Empower users through intuitive, context-aware guidance that makes your product stick.

Faster and smoother onboarding
Improved user adoption

SOP

Make SOPs easy to create, update, and share across teams, ensuring alignment at every growth stage.

Fewer operational errors
Better team alignment

API documentation

Interactive, developer-first documentation that accelerates integrations and deepens partner trust.

Faster integration cycles
Fewer developer support requests

All you need to power your SaaS documentation

AI-Generated FAQs

Repetitive questions answered instantly, freeing support teams for higher-value interactions.

Interactive Decision Trees

Replace static FAQs with step-by-step interactive guides to ensures customers follow a personalized resolution path.

AI-Powered Search

Equip your customers and teams with a ChatGPT-style search that feels conversational.

Knowledge Analytics

Access insights to identify gaps, optimize underperforming articles, and continuously improve self-service ROI.

Built for every
role that shapes SaaS

Reduce rework with real-time collaboration and version control
Cut documentation turnaround times by 50%
Publish structured, SEO-ready docs effortlessly

Deflect 40-60% of repetitive tickets with self-service
Access instant internal knowledge with private wikis
Reduce agent training time by 45%

Minimize post-release confusion and ticket spikes
Validate feature adoption with knowledge analytics
Enhance customer feedback loops with structured content

Deliver clean, interactive API documentation
Cut integration support queries by nearly half
Spend less time explaining and more time coding

Monitor knowledge base engagement to anticipate churn risks
Empower customers with content that drives feature adoption
Reduce onboarding friction with intuitive, searchable guides

Our customers say it best

Document360 has been helping use for the past three years in so many ways like creating and sharing effective technical documentation, communicating all their feature releases in an organized way.

Kendal Walton

Support Coordination & Documentation Manager, Aspire

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Adopting Document360 has enabled us to handle customers with bigger issues better because emails and tickets with basic questions have almost stopped coming in. basic questions like “how do I log in?” or “How can I reset my password” have lessened.

Alison Bovaird

Trainer and Documentation Specialist, Network Ninja

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Document360 has helped us achieve much operational efficiency simply because people know where to find specific information or document. It has also improved our customer success because customers find it easier and are more impressed when as it’s presented in a structured manner.