Jan 30, 2023 • Pradeepa somasundaram
Did you know that only one bad customer service experience is enough to …
Dec 20, 2022 • Jubina Prabhakaran
Are we customer-centric yet? If you notice a drop in customer satisfaction rate …
Nov 29, 2022 • Jubina Prabhakaran
In today’s advanced world, 24/7 customer service is more of a necessity than …
Jul 8, 2022 • Jubina Prabhakaran
It’s a fact that customers don’t always want to speak to your representatives …
May 27, 2022 • Jubina Prabhakaran
A lack of interaction with customers through the app will likely result in …
Apr 13, 2022 • Selvaraaju Murugesan
Being customer-centric is the mantra of SaaS companies. Customer-centric culture propels many companies …
Dec 17, 2021 • Pradeepa somasundaram
Today’s customers are net crawlers, and they need to find answers to their …
Dec 17, 2021 • Pradeepa somasundaram
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined …
Nov 26, 2021 • Jubina Prabhakaran
Every customer support team relies on knowledge at the heart of their workflows …
Aug 27, 2021 • Pradeepa somasundaram
Chatbots can help you convert website visitors into customers. But you need to …