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Centralized Documentation
Instant Answers to Customers & Teams

Create, publish, and manage knowledge bases, step-by-step guides, user manuals & SOPs with a complete AI-powered documentation suite.

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Knowledge Base

Documentation

User Manuals

SOPs

Step-by-Step Guide

Switch from Word, Docs & PDFs

4.7/5 rating on Capterra

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Turn ideas into documents with Eddy AI

AI Search

Deliver instant, ChatGPT-style answers that get straight to the point, saving your customers from raising a support ticket.

AI Writing Agent

Generate a complete, step-by-step documentation just by uploading a video, text file, audio, or prompt.

AI Chatbot

Deliver 24/7 support using a smart, documentation-driven chatbot that reduces support costs.

AI Glossary

Bridge the knowledge gap by auto-generating glossaries that simplifies technical jargon.

Text to Audio

Convert your documents to natural-sounding audio so users can listen to them anytime, anywhere.

Article Summarizer

Turn complex documents into clear, concise summaries so customers & support teams get answers faster.

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Drive real
documentation results

Reduce Support Tickets

Relevant FAQs and AI Search help customers find answers instantly, reducing inbound tickets by 30%.

30%

Cost Saving

Intelligent automation trims down support costs by up to 40%, without compromising service quality.

40%

Reduced SLA

AI search delivers accurate answers in under a minute, drastically improving SLA compliance.

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Our customers say it best

30% reduced support calls

The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation.

Dr. Karim Seghir

Chancellor, Ajman University

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30% increase in traffic to documentation site.

With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site.