How to Create and Publish Articles in Your Knowledge Base

Building a knowledge base that truly supports your users starts with clear, well-organized content. When information is easy to find and understand, users can solve problems faster and feel more confident using your product or service. This makes your documentation more effective and reduces support requests.

To achieve this, it’s essential to plan your content structure thoughtfully, organize articles logically, and publish updates smoothly.

1. Plan Your Structure

Design your content hierarchy with your users in mind. Use categories and subcategories (3-4 levels recommended) to group related topics and simplify navigation.

2. Create and Manage Categories

• Click Create > Category, name it, and choose if it’s a root or subcategory.
• Use the Category Manager to reorder, rename, or add descriptions.
• Add categories quickly with the plus icon between existing items.

3. Add Articles

• Create articles via the Create menu or inside categories using the plus icon.
• Articles are your main content pieces for sharing information.

4. Use Templates or Import Word Docs

• Select Article from Template for faster content creation with pre-designed layouts.
• Import Word files and split them into articles based on headings if desired.

5. Publish Articles

• Publish directly or use Bulk Publish for multiple articles.
• Schedule articles to go live automatically and keep your knowledge base fresh.

To read more about this feature, here is a guide for you to refer to: Managing Article, Publishing an Article