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IT Services & Consulting

Single source of truth for your IT policies & procedures

Build a client-secure knowledge base that empowers your IT teams to manage client projects, standardize service delivery, and share critical technical information securely.

IT Services

Trusted by IT service companies globally

  • Agiliti
  • engageRM
  • CACI
  • netflix
  • vmware
  • unilink

Your central hub for every client engagement

Client onboarding portals

Create a secure, private knowledge base for each client. Share project timelines, deliverables, and essential documentation to create a professional onboarding experience.

  • Accelerate client onboarding
  • Set clear project expectations
Client onboarding portals

Project management documentation

Centralize all project-related documentation, from statements of work to progress reports, in a single, accessible hub for all stakeholders.

  • Enhance project collaboration
  • Keep projects on track
Project management documentation

Technical & API documentation

Manage all technical documentation, runbooks, and API guides in one place. Ensure your consultants and client developers have instant access to accurate technical information.

  • Reduce resolution times
  • Ensure technical consistency
Technical & API documentation

Internal SOPs & playbooks

Standardize your service delivery by creating a single source of truth for all internal methodologies, best practices, and standard operating procedures.

  • Improve service quality
  • Accelerate consultant training
Internal SOPs & playbooks

Service Level Agreements (SLAs)

Document and share SLAs with clients in a secure, easy-to-access portal. Use version control to track all changes and ensure both parties are aligned.

  • Ensure SLA adherence
  • Maintain a clear audit trail
Service Level Agreements (SLAs)

Comprehensive documentation for IT companies

Private Documentation per Client

Private Documentation per Client

Create completely separate, secure knowledge bases for each client from a single portal. This ensures that sensitive client information is never exposed and each client receives a dedicated, private experience.

Granular Access Control & SSO

Granular Access Control & SSO

Define exactly who can create, view, and edit specific documentation. Use enterprise SSO to give clients and internal teams secure, frictionless access to the information they are authorized to see.

AI Search

AI-Powered Search

Empower your consultants and clients with an intelligent search that scans runbooks, project documents, and SOPs to deliver precise technical answers in seconds.

Robust Version Control

Robust Version Control

Maintain a complete history of every change made to project documents, SOPs, and technical guides. Ensure that all stakeholders are always working from the latest approved version.

Built to help key
roles in a IT & Consulting firm

  • Access accurate technical documentation and best practices instantly
  • Reduce time spent searching for information during client engagements
  • Deliver consistent, high-quality service to every client

  • Maintain a single source of truth for all project documentation
  • Streamline communication between clients and internal teams
  • Ensure projects stay on schedule and within scope

  • Resolve technical issues faster with quick access to runbooks and guides
  • Provide clients with consistent, pre-approved answers
  • Contribute to the knowledge base to deflect future tickets

  • Use templates to ensure all client-facing and internal documentation is consistent
  • Manage updates to technical guides with precise version control
  • Collaborate with consultants to ensure all information is accurate

  • Provide clients with a professional, self-service portal for all their project needs
  • Improve client satisfaction and retention with a transparent and accessible experience
  • Demonstrate value and professionalism at every stage of the client lifecycle

Our customers say it best

We are extremely happy with the solution. We have been getting feedback from both customers and employees on how much easier it is to use, how the search function works effectively, which makes finding information simple.

Yoni Hubermann

Director of Customer Education, Panaya

The ease and speed at which we were able to build a successful documentation site can be directly attributed to Document360. It allows users to find the information they’re looking for effortlessly.

Greg

Senior Software Engineer, Cosmos

Document360 provides us a way to create modern documentation, that’s appealing and easy to manage. More people have begun using our documentation than ever before.

Julian Weiss

Director of Product Documentation, CTERA

Document360 enables us to author and deliver high quality support articles with ease to the desired targeted roles in our system through the use of SSO, roles, and reader groups. Document360 not only delivers on the feature set, but provides a cost effective solution for us.

Todd Reisel

Founder & President, Coastal Business Technologies

Top choice on G2, Capterra, and beyond…

Rating 4.7

>3000 reviews

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Drive flawless project delivery with collaborative documentation

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Drive flawless project delivery with collaborative documentation