8 Confluence Alternatives to Explore in 2024

Companies are in dire need of a centralized internal knowledge base in order to help them organize information and streamline communications between team members. More and more teams are working remotely and they need collaborative software to allow members to work better together.

They need to find a way to share knowledge freely within the organization and prevent knowledge from getting lost in random documents and team chats or emails. As a result, many businesses rely on Confluence for Knowledge Management. It is a feature-rich software solution that can supercharge your team’s efforts, and best of all it’s available for free (for up to ten users).

Confluence has analytics to measure the interactions that users are having with your pages – you can get engagement analytics on page views, user views, and comments. It’s easy to control the administration privileges of individual pages so you can manage who has edit and view access. Set space or page permissions for individual users, groups, or anonymous users.

The pro version of Confluence can also be shared with individuals outside your organization. You can also archive and unarchive content whenever you feel like it, so you can always keep your content fresh and relevant.

User Opinion about Confluence

“I like that Confluence as its core is a pretty simple concept. A corporate wiki that is built for the purpose of collaboration. I like that it has a lot of templates and design features to make it customizable to your field and desires.”

Source: G2

8 Confluence Alternatives to choose

1. Document360

Document360 is robust AI-powered knowledge base software right out of the box. The system is entirely focused on letting you create a knowledge base and it’s much easier to create and rearrange your content. 

Document360 is a full-service knowledge management solution that enables you to use your existing knowledge to enhance employee productivity and efficiency. With Document360, you can build a knowledge base for your internal teams and customers within minutes and make it available on your custom domain. You can create internal, public, or hybrid knowledge bases for your business.

You can reduce or remove information silos by categorizing your technical documentation. Eddy, the AI assistant in Document360, assists you by suggesting article tags for better content discovery by internal teams.

Managing the knowledge you already have also allows you to declutter scattered information, resulting in improved collaboration and innovation within teams and knowledge retention at the organizational level.

Document360 is easy to scale as your documentation needs grow, and you can create and manage multiple knowledge bases at once.

With user access control, your technical documents are completely secure as you decide who can view or interact with each document. Document360 comes with Enterprise-grade data safeguards such as encryption, SSO login, audit tracking, and SOC2 certification, so your documents are completely private and secure.

Document360 also allows you to create technical documentation from scratch. Choose from 2 state-of-the-art editors with enhanced formatting options, such as images and videos, to design easy-to-understand technical documents such as user manuals, guides, and FAQs, reducing incoming support queries.

The AI can also help you create knowledge bases in more than 30 languages, supporting your global customer needs.

Other prominent features like:

• Knowledge base assistance to provide contextual help for the users/visitors without moving away from the current page,
• It supports Markdown and WYSIWYG editors for structured writing.
• With ease, you can roll back an article to a previous version.
• You can match your brand criteria with customization features,
• Ensure restricted workflow management,
• Enhance collaborations,
• Organized file storage capacity,
• Deep analytics and insights on knowledge base health, stale articles, failed searches, and team member performance.

Help customers help themselves instantly with a Knowledge Base!

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Read more: Document360 Vs Confluence

2. Asana

Asana is a dedicated task management app that you can use to keep track of everything you have to do. It does one thing, and does it very well. You can bring your team’s work together in one shared space and you can choose a unique project view that suits your style.

The most common way to use Asana is in the list view, which you can use to organize and assign tasks. Teams see immediately which tasks they need to complete, which tasks to prioritize, and when work is due. You can also use Asana’s timeline view so you can see how work maps out over time. Boards make it simple for your team to focus on tasks currently at hand.

And that’s not all Asana does. Asana allows you to automate routine work so you can get back to the important stuff. Asana uses Rules to automate tasks and you can create custom Rules in seconds with the Asana Builder.

3. Microsoft Teams

A viable alternative collaboration tool is Microsoft Teams. You can schedule online meetings in advance or instantly that can be joined by people inside or outside your company.

Teams allow you to share documents with your colleagues and instant message them. Chats and files shared before, during, and after meetings are always available, so people can refer to them at any time.
Confluence doesn’t include the option for video conferencing and it only has very limited chat functionality.

4. Jira

As powerful as Confluence is, it doesn’t offer ticket management capabilities – unlike Jira Service Management. Jira includes ticketing software that enables your team to get going in minutes. There’s no setup time or installation required. Jira comes with purpose-built templates, time-saving tools like ticket views and automations, all out-of-the-box.

Using Jira Service Management means you never lose track of a conversation with your customer. You can move the conversation from the inbox to one queue in Jira Service Management so nothing gets missed.

You can integrate Jira Service Management with the rest of the Atlassian suite, connecting requests across a comprehensive digital pipeline. You can use Jira Software and Trello for product development, Bitbucket for continuous delivery, and link to Confluence for knowledge management.

Jira also allows you to set up automation that can lighten the workload for your team. Jira reporting gives you visibility into the metrics that matter and improves performance by preventing bottlenecks before they happen.

5. Google Drive

Google Drive is a file storage system that allows its users to share and collaborate on any files. It offers a robust storage system with easy and secure access to all of your content. Store, share and collaborate on files and folders on any mobile device, tablet or computer. Drive offers encrypted and secure access to your files. Any files shared with you are proactively scanned and removed when malware, spam, ransomware or phishing are detected. And Drive is native to the cloud, which removes the need for local files and minimizes risk to your devices

On the bright side, Confluence has an integration with Google Drive so you can embed and edit your Drive files directly in the interface. Make your Google documents, spreadsheets, and slides available in your team’s Confluence pages.

Help customers help themselves instantly with a Knowledge Base!

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6. ClickUp

ClickUp allows you to organize your workflows so you have insight into everything that is going on in your company, and as a result, you are more productive. ClickUp is an incredibly feature-rich productivity tool that allows you to manage a huge number of tasks organized into folders and lists.

It comes with hundreds of features that are all brought together in one platform and customizable for every work need. ClickUp has what’s known as a Hierarchy which helps you to create the perfect structure that scales with your needs. Easily find everything you’re looking for, no matter where it lives in the Hierarchy.

All tasks across every level of your organization can be filtered, sorted, and saved for any need. ClickUp has the ability to manage teams and departments into Spaces, group big projects or initiatives into Folders, and break out tasks into Lists. 

7. Monday.com

As a project management app, Monday.com offers many benefits to its users. Its platform is called Work OS and you use it to plan, organize and track all of your team’s work in one place. Monday.com is so visual, simple, and intuitive, that you don’t need the training to be able to use it. Easily build your ideal workflow in minutes or choose from 200+ ready-made templates based on how real teams use monday.com. Anything you do on monday.com begins with a board, or what they call a visual super table.

You can begin by using a template or drag and drop 30+ column types to customize the workflow that you’re aiming for. Groups, items, sub-items, and updates are synced in real time to keep everything within the context of your actual project, workflow, process, or anything else. Status buttons mirror your team’s real work, so all your updates are in one place. Alert team members, upload files, and connect boards to one another so it’s effortless to stay on top of what’s going on in Monday.com.

8. ProofHub

ProofHub  is an online project management tool that helps teams collaborate and plan their work collaboratively. It’s easy to use, and works well with other tools —but it also offers some big benefits for managing your projects.

For example, if you are an agile team and need to have time tracking or Kanban boards then you can try ProofHub that’s got all the features you’d expect from a top-of-the-line project management app: timesheets kanban boards, Gantt charts, milestones, task lists along with her essential features like file sharing, document management etc.

ProofHub has an intuitive interface that makes it easy to navigate and use for both new users and experienced project managers. It’s also available on mobile devices so you can stay connected at all times.

Over to You

Confluence is powerful software intended for knowledge management and team collaboration. It comes in-built with many useful features that users find helpful in their workflows. Nevertheless, there are some Confluence alternatives out there if you’re looking to create a customer knowledge base, then you should definitely consider our own tool Document360 as dedicated knowledge base software that will make creating your own help site a breeze.

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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