Healthcare & Life Sciences
Healthcare knowledge management designed for better patient outcomes
Equip your healthcare team with a compliant knowledge base solution engineered to manage all your medical documentation, from policies to sensitive medical records.
Trusted by healthcare organizations across the globe
Documentation catered for healthcare environments
Clinical protocols & guidelines
Centralize and manage clinical guidelines and standard operating procedures to ensure your healthcare teams deliver consistent and high-quality patient care.
- Improve patient safety
- Ensure consistency of care
Regulatory compliance
Simplify creation, updates, and distribution of compliance-critical documentation. Ensure your organization is always aligned with evolving healthcare regulations.
- Limit medical malpractice
- Streamline audit readiness
Patient education & FAQs
Equip patients with a secure, accessible self-service portal to find clear answers about their conditions, treatments, and administrative procedures.
- Reduce call center load
- Enhance health literacy
Procedural & technical documentation
Centralize all procedural documentation, from internal clinical SOPs to external medical device and software instructions.
- Enhance operational safety
- Accelerate staff onboarding and training
Accelerate staff competency with a self-serve training hub
Centralize all training materials from clinical protocols and compliance policies to administrative SOPs and software guides into a self-paced learning hub.
- Faster time-to-competency for new staff
- Ensure consistent procedural knowledge across teams
Streamline clinical documentation for operational clarity
Private & Secure Documentation
Protect sensitive information with clinical-grade access controls. Use SSO, IP restrictions, and granular permissions to ensure only authorized personnel can view or edit critical content.
Read Receipt & Acknowledgment
Ensure and track that critical updates to clinical protocols or compliance policies have been read and acknowledged by all relevant staff, creating a transparent and auditable trail.
Comprehensive Audit Logs
Maintain a complete, unmodifiable record of every view, edit, and permission change to provide a clear history of your sensitive content’s entire lifecycle for compliance purposes.
AI-Powered Search
Equip your patients and staff with a lightning-fast search that scans entire documents to find precise procedural, clinical, or policy information in seconds, directly at the point of care.
Built to help key
roles in a healthcare organization
- Access up-to-date clinical guidelines and drug formularies instantly
- Save time locating procedural information
- Ensure consistent application of best practices at the point of care
- Centralize all operational SOPs for finance, HR, and other core facilities
- Streamline staff onboarding and ongoing training processes
- Monitor procedural adherence across all departments
- Streamline the distribution and tracking of new policies
- Generate audit trails for content changes instantly
- Ensure 100% acknowledgment of critical updates with Read Receipts
- Enforce granular, role-based access controls to protect sensitive data
- Manage a secure, private knowledge base with SSO and IP restrictions
- Maintain a fully encrypted, secure platform to support your compliance needs
- Provide patients with consistent, pre-approved answers
- Deflect common administrative queries like billing and appointments
- Reduce call handling times and improve patient satisfaction
Our customers say it best
Document360 is the best fit for Better Life Partners by saving a lot of time, making the tasks easier, and organizing the articles more effectively.
Andrew Warner
Better Life Partners
Document360 has transformed our knowledge management processes with its user-friendly interface, powerful search functionality, and seamless collaboration features. We highly recommend Document360 for any team looking to streamline and enhance their customer support experience.
Jesse Craig
Assoc Director of Product Management, MD Revolution
In just a year, Document360 transformed our customer education program, becoming its cornerstone. Its user-friendly interface and rich content helped us swiftly become power users, enhancing our efficiency significantly.
Bert Lamar
Sr. Director, Learning & Development, Apprentice
Drive better patient outcomes with accessible knowledge
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