Healthcare & Life Sciences

Healthcare knowledge management designed for better patient outcomes

Equip your healthcare team with a compliant knowledge base solution engineered to manage all your medical documentation, from policies to sensitive medical records.

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Trusted by healthcare organizations across the globe

Documentation catered for healthcare environments

Clinical protocols & guidelines

Centralize and manage clinical guidelines and standard operating procedures to ensure your healthcare teams deliver consistent and high-quality patient care.

Improve patient safety
Ensure consistency of care

Regulatory compliance

Simplify creation, updates, and distribution of compliance-critical documentation. Ensure your organization is always aligned with evolving healthcare regulations.

Limit medical malpractice
Streamline audit readiness

Patient education & FAQs

Equip patients with a secure, accessible self-service portal to find clear answers about their conditions, treatments, and administrative procedures.

Reduce call center load
Enhance health literacy

Procedural & technical documentation

Centralize all procedural documentation, from internal clinical SOPs to external medical device and software instructions.

Enhance operational safety
Accelerate staff onboarding and training

Accelerate staff competency with a self-serve training hub

Centralize all training materials from clinical protocols and compliance policies to administrative SOPs and software guides into a self-paced learning hub.

Faster time-to-competency for new staff
Ensure consistent procedural knowledge across teams

Accelerate staff competency with a self-serve training hub

Streamline clinical documentation for operational clarity

Private & Secure Documentation

Protect sensitive information with clinical-grade access controls. Use SSO, IP restrictions, and granular permissions to ensure only authorized personnel can view or edit critical content.

Read Receipt & Acknowledgment

Ensure and track that critical updates to clinical protocols or compliance policies have been read and acknowledged by all relevant staff, creating a transparent and auditable trail.

Comprehensive Audit Logs

Maintain a complete, unmodifiable record of every view, edit, and permission change to provide a clear history of your sensitive content’s entire lifecycle for compliance purposes.

AI-Powered Search

Equip your patients and staff with a lightning-fast search that scans entire documents to find precise procedural, clinical, or policy information in seconds, directly at the point of care.

Built to help key
roles in a healthcare organization

Access up-to-date clinical guidelines and drug formularies instantly
Save time locating procedural information
Ensure consistent application of best practices at the point of care

Centralize all operational SOPs for finance, HR, and other core facilities
Streamline staff onboarding and ongoing training processes
Monitor procedural adherence across all departments

Streamline the distribution and tracking of new policies
Generate audit trails for content changes instantly
Ensure 100% acknowledgment of critical updates with Read Receipts

Enforce granular, role-based access controls to protect sensitive data
Manage a secure, private knowledge base with SSO and IP restrictions
Maintain a fully encrypted, secure platform to support your compliance needs

Provide patients with consistent, pre-approved answers
Deflect common administrative queries like billing and appointments
Reduce call handling times and improve patient satisfaction

Our customers say it best

Document360 is the best fit for Better Life Partners by saving a lot of time, making the tasks easier, and organizing the articles more effectively.

Andrew Warner

Better Life Partners

Read Case study

Document360 has transformed our knowledge management processes with its user-friendly interface, powerful search functionality, and seamless collaboration features. We highly recommend Document360 for any team looking to streamline and enhance their customer support experience.

Jesse Craig

Assoc Director of Product Management, MD Revolution

In just a year, Document360 transformed our customer education program, becoming its cornerstone. Its user-friendly interface and rich content helped us swiftly become power users, enhancing our efficiency significantly.