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Gradient

Custom Workflow Builder

Design and automate every stage of your documentation process. Writers, editors, and reviewers work in harmony, ensuring every piece of content is delivered on time and error-free.

Custom Workflow Builder
Trusted by thousands of businesses across 150+ countries

Workflow Designer

  • Visualize your documentation pipeline from draft to publish with an intuitive, drag-and-drop designer.
  • Map roles & responsibilities that fit your organization’s rhythm, including collaborative stages with shared ownership.
  • Maintain consistency across projects while staying flexible to departmental needs and evolving team workflows.
Workflow Designer

Collaborative Workflow Assignments

  • Assign multiple users or groups to a workflow stage, enabling shared ownership across reviews.
  • Eliminate bottlenecks with clear visibility into responsibilities and individual completion status at every stage.
  • Automatically apply default assignees as content moves through workflows.
Collaborative Workflow Assignments

Gain full control with intelligent workflow automation and collaboration

Workflow Analytics

Workflow Analytics

  • Track how content moves through stages and identify lags early with clear visibility across contributors.
  • Uncover performance insights like average review time and role-based bottlenecks.
  • Convert insights into decisions so teams can move from firefighting to proactive planning.
Compliance & Audit Readiness

Compliance & Audit Readiness

  • Set approval checkpoints for regulatory compliance across teams and stakeholders.
  • Maintain a complete, auditable trail of activities across shared workflow responsibilities.
  • Eliminate compliance risks by baking governance into the workflow itself.
Intelligent Automation

Intelligent Automation

  • Automate repetitive steps like approvals, reminders & escalations across workflow stages.
  • Save hours of manual follow-ups by automatically assigning the right stakeholders.
  • Focus more on knowledge creation while Document360 handles the operational flow.
 

Design workflow process that’s unique to your business

Without Document360

  • Reviewing and approvals are chaotic, managed in email threads and chats.
  • Writers are unsure of what’s next after submitting a draft.
  • Compliance checks are missed because the workflow isn’t formalized.
  • Delays pile up since we don’t know where an article is stuck.

With Document360

  • Every stage is clearly defined, tracked, and visible in one place.
  • Teams collaborate with clear ownership across reviews & approvals.
  • Built-in steps ensure compliance and consistency are never skipped.
  • Track progress in real time with visibility to resolve bottlenecks faster.
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Drive strategic outcomes across your organization

Technical Writers

Spot approval delays, reduce rework, and accelerate draft turnaround.

Customer Support Teams

Ensure critical updates reach customers without delay.

Product Managers

Track documentation velocity, ensuring incomplete docs never delay launches.

Operations Leaders

Gain a bird’s-eye view of knowledge creation efficiency across departments, aligning processes with organizational KPIs.

Compliance Managers

Ensure workflows consistently meet quality and governance standards, with audit-ready reporting at every step.