This glossary explains knowledge management and technical writing concepts.
API documentation is a set of documents or a single reference manual that helps consumers use your A...
Authoring is the act of creating an electronic document with the help of special software (authoring...
Accessibility or Web accessibility, in this case, is an inclusive approach toward designing and deve...
Backup is a protected copy of important data, be it, files, data, or entire systems, stored separate...
A Business Requirement Document is a formal report describing the requirements and goals for a new p...
Breadcrumb or Breadcrumb Trail is a navigation aid that helps users understand their journey and cur...
CSS, or Cascading Style Sheets, is a programming language used to create great-looking web pages bey...
Context Help Popups are UX patterns such as tooltips, inline help, guided tours, interactive walkthr...
Context-sensitive Help or Contextual Help is the precise information you proactively provide your us...
Documentation review is a series of review steps focused on ensuring the quality and accuracy of end...
DDLC or Document Development Life Cycle is an ongoing process that starts with planning the document...
DITA (Darwin Information Typing Architecture) is an XML-based architecture for authoring, producing,...
An employee handbook is an employee manual that provides them with key information about the company...
End-user documentation is the explanatory and informational content you provide your end-users to he...
Functional specification is the blueprint for a software project that outlines everything the system...
Formatting guidelines are a set of rules and standards around how written content must be created an...
FAQs is a document that provides answers to a list of frequently asked questions that users might as...
A Help Center is a digital, comprehensive, self-service on-demand support system available to your c...
Help authoring tool is a software you can use to create, manage, and share support documentation suc...
A Help Desk is the first line of assistance for customers and internal employees for technical suppo...
Interactive Documentation uses more than just text to communicate its message, making it more compre...
An instruction manual is a guide that helps users install, set up, operate, and troubleshoot a produ...
Information Architecture is the act of organizing and presenting content to create logical navigatio...
Knowledge sharing is the exchange of information between people, teams, and communities within an or...
Knowledge Management (KM) is the process of identifying, creating, managing, and disseminating organ...
A Knowledge base is an online hub of information available 24x7 so your customers can find answers w...
Markdown is an easy-to-use markup language to add formatting elements (headings, bulleted lists, emb...
Popularly called ‘data about data’, Metadata is the structured summary or underlying description...
A Proposal of any kind, whether business or project, is a written offer to the prospective clients/ ...
A product description is a short online sales pitch that informs potential customers about its attri...
Procedural writing is an informational and directional text that explains how to achieve a desired g...