Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

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from our blog

Document360’s November Release With Federat...

In this dynamically transforming digital ecosystem, we can observ...

4 Mins Read

AI Tools to Create SOP: Key Features Reviewed...

Imagine this: Your company’s senior system administrator has ju...

13 Mins Read

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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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15 Mins Read

Customer Support

A Quick Guide to Get Accurate ChatGPT Responses for Your FAQs

Sep 29, 2023 • Selvaraaju Murugesan

If you’ve arrived on this blog, chances are that you are searching for …

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7 Mins Read

Customer Support

ChatGPT and the Future of Customer FAQs: Trends and Predictions

Aug 22, 2023 • Document360 Team

The buzz around ChatGPT is not fading soon. It’s now a staple in …

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5 Mins Read

Customer Support

Role of ChatGPT plugins in the knowledge base 

Aug 16, 2023 • Selvaraaju Murugesan

Generative Artificial Intelligence (AI) based technology changed the way we find information. Instead …

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5 Mins Read

Customer Support

Best practices in writing content for Generative AI-based ch...

Jun 30, 2023 • Selvaraaju Murugesan

The emergence of Generative technologies such as ChatGPT has changed the game in …

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15 Mins Read

Customer Support

Comprehensive Guide To Omnichannel Customer Service

Jun 27, 2023 • Document360 Team

Let’s talk from a customer’s perspective today! We’ll start with a situation. Imagine …

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12 Mins Read

Customer Support

How to Create Multilingual Documentation

Jun 26, 2023 • Document360 Team

Life would be a lot easier if all customers spoke the same language, …

Read post

11 Mins Read

Customer Support

8 Use Cases of ChatGPT for Customer Service

May 19, 2023 • Document360 Team

Many customer service teams are profoundly interested in advancing technology to help customers. …

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#1 rated knowledge base software among leading platforms

15 Mins Read

Customer Support

What Is Customer Self-Service? Benefits & Best Practices

Apr 30, 2023 • Pratiksha Ramkumar

According to the Harvard Business Review, 81% of all consumers – across sectors …

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12 Mins Read

Customer Support

What is Product Adoption with Metrics & KPI to Track

Mar 30, 2023 • Pradeepa somasundaram

You’ve got to start with the customer experience and work back toward the …

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15 Mins Read

Customer Support

The Ultimate Guide to Creating Customer Service Policy [Exam...

Feb 28, 2023 • Pradeepa somasundaram

How many times have you come across unrealistic customers? Maybe several times. The …

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