Apr 24, 2020 • Document360 Team
Many industries highly value technical writing, and in fact, it’s a growing field. Almost every in...
Apr 17, 2020 • Document360 Team
What’s the best of all problems for a SaaS business to have We’d say it’s when there are too m...
Mar 27, 2020 • Document360 Team
Introduction There it is, sitting at the bottom of your projects list, always getting pushed down t...
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find many examples of customer support incide...
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance to write documentation. If you�...
Mar 6, 2020 • Document360 Team
As a company that makes knowledge-based software, we’re innately biased toward the value of good d...
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But today’s most successful b...
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies are struggling to ...
Jan 31, 2020 • Document360 Team
Often times it's just an annoyance seeing that little preview of the website you have shared in your...
Dec 12, 2019 • Document360 Team
It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and i...