The art of Feedback: Technical writing edition

Technical writing doesn’t end with the last full stop.

Behind every high-quality document lies a solid feedback process that shapes clarity, accuracy, and usability.

Feedback, whether from peers, subject matter experts (SMEs), or users, is essential to creating effective documentation.

But giving and receiving feedback can be challenging, especially when it’s poorly structured, unclear, or perceived as overly critical.

In this interactive webinar, Sneha, a Technical Writer from OpenText, will explore the art and science of feedback in technical writing, how to handle it confidently, deliver it respectfully, and use it as a tool for continuous improvement.

You’ll learn how to turn feedback from a stressful obligation into a collaborative opportunity that enhances your skills and the quality of your work.

What You’ll Learn:

• The Role of Feedback in Technical Writing: Understand how regular feedback loops during peer and SME reviews help ensure clarity, accuracy, and alignment with user needs.
• How to Give Constructive, Actionable Feedback: Learn to move beyond vague comments and provide detailed suggestions that focus on improving the content rather than criticizing the writer.
• Receiving and Applying Feedback Effectively: Discover how to handle feedback with an open mindset, filter through differing opinions, and integrate suggestions while maintaining your authorial voice.
• Boosting Collaboration Through Feedback: Explore how feedback strengthens relationships between writers, SMEs, editors, and stakeholders, improving documentation and teamwork.
• Improving Documentation Quality: Learn how a strong feedback process leads to documentation that is more accurate, concise, consistent, and helpful to users.

About the Speaker

Sneha Pandey is a seasoned technical writer with 8 years of experience at OpenText, Hyderabad. She specializes in crafting clear, user-focused documentation, including API guides, technical manuals, and end-user content, that makes complex concepts easy to understand. Collaborating closely with developers and SMEs, Sneha is passionate about creating high-quality content that enhances the overall product experience.