Find, Scan, Read: A Structured Approach to Documentation Creation and Improvement

Many lone Technical Writers and Documentation Managers, and Content Strategists face a familiar challenge.

They are asked to build a suite of documentation from scratch or overhaul an existing documentation suite.

It’s a big task, and it often feels overwhelming. But it doesn’t have to be.

In this session, Gareth introduces the Find, Scan, Read model.

This is a practical framework he uses to guide both documentation creation and improvement.

The model mirrors how real users interact with documentation.

• Find the right information
• Scan the information to confirm that it’s relevant
• Read the information to get the answer they need

By aligning your content strategy with these user behaviors, you can create documentation that is more discoverable, more usable, and easier to maintain.

The webinar has the following two parts:

• How the Find, Scan, Read model works as a lightweight, scalable content strategy
• Practical, actionable tips for implementing each stage

Key takeaways from the webinar:

• A simple yet effective framework for approaching any documentation project
• Clear, immediately applicable techniques to improve your docs today

About the Speaker

Gareth is a Documentation Manager with five years of experience in SaaS and open-source documentation, and a top-10 winner at the Document360 Global Writers Awards. He has spoken at AI the Docs conference and contributed to the documentation community in London and online.

He is the creator of the “Find, Scan, Read” content strategy method and is passionate about helping lone technical writers and small documentation teams improve their processes in the age of AI.