Documentation in an AI world

In today’s rapidly evolving landscape, AI is transforming the way we consume, manage, and produce help articles and it is reshaping the role of technical writers.

In this session, Mor Saban, Lead Knowledge Manager at Hunters, discussed the emerging impact of AI in the future of technical writing and documentation.

Key takeaways

Role of AI in Content Consumption:

• AI simplifies content retrieval by providing precise information, and it can quickly find answers to questions that are hard to find through traditional search engines.

Language Models Powering AI:

• AI uses language models to understand and mimic human language by breaking down sentences and learning language structures.
• Major companies like OpenAI, Google, Meta, and niche players like Mistral and AI22 Labs are driving innovation in AI models.

AI in Technical Writing:

• Currently, technical writers manage both the accuracy of content and how it’s retrieved by users.
• In the future, AI will handle the retrieval of information, allowing technical writers to focus on maintaining a reliable source of truth.
• AI will reduce manual writing tasks, leading to more focus on knowledge management and organizing content. The role of technical writers will shift to roles like “Knowledge Architect” or “Documentation Owner”

About the Speaker

Mor Saban is an experienced technical communications expert, designing and producing knowledge and help experiences in organizations. She has managed knowledge centers for Waze (Google), CME Group, Elementor, and many other startups. She takes pride in bringing organizations’ knowledge experience from 0 to 1 by creating a technical content strategy, writing conversational assistance, and finding ways to harness the treasure trove of employee knowledge to help users learn about the product.