For Customer Support Teams
Enable agents with instant knowledge to resolve tickets quickly and delight customers.
Agents waste time searching across scattered tools and folders.
Inconsistent documentation creates inconsistent customer experiences.
New agents ramp slowly, delaying resolution times.
Burnout increases as repetitive, avoidable tickets pile up.
AI-powered search equips agents with the most relevant answer for every ticket – right inside their support workflow.
Self-service knowledge means fewer repetitive tickets and more time for agents to handle what matters most.
Structured internal guides help new agents ramp up faster and resolve tickets confidently from day one.
Multi-SSO makes it easy for agents across regions and partners to log in securely and access the same manuals.
Analytics highlight gaps and outdated content so the knowledge base stays aligned with customer needs.
Agents work in Zendesk, Freshdesk, Zoho, and other helpdesks every day. Document360 connects right there, adding the knowledge backbone that speeds up resolutions.
Document360’s been great in simplifying our documentation efforts and reducing support tickets via its self-service setup.
Aditya A.
Customer Service Representative
The analytics feature in Document360 is my personal favourite, providing insights into what our users need most.
Shahbano Bhatti
Senior Customer Success Specialist
Document360 is easy to use. The search capability is unmatched by most search engines used for this type of thing.
James McKee
Director of Support and Response
I was able to create articles for our customers within 5 minutes of logging in. Document360 saves time for our customers and my team.
Robert Lenk
Director of Customer Success
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