Document360’s Q3 2024 Feature Round-up

As we enter the final quarter of 2024, the Document360 team is excited to announce the feature-rich enhancements we’ve developed over the last three months to improve your knowledge management experience. Whether you’re crafting content, engaging with your audience, or managing your knowledge base, our latest Q3 updates bring in exciting new capabilities to the platform to make it simpler, faster and more fun for you to go about your day-to-day tasks.

Editor enhancements to boost your productivity

At Document360 we strongly believe that editing your documents should be an enjoyable experience and certainly never a burden. That’s why we’ve made it incredibly simple to rearrange content within your articles with our movable content blocks feature. This feature enables you to structure your documents easily without any major effort.

You can use arrows or quick drag-and-drop action to move your content blocks and position them exactly how you envision them. Such flexibility will allow you to craft your articles intuitively and enhance your overall editing experience.

We know copying content from other sources can sometimes lead to formatting issues. Document360 allows you to easily paste content from Microsoft Word while retaining or removing formatting as needed. This ensures that lists, tables, and fonts stay consistent across your articles, saving you time and maintaining uniformity.

Transform FAQs with content blocks and AI insights

Adding Frequently Asked Questions (FAQs) to your articles is now easier and more intuitive than ever. With the new FAQ content blocks, you no longer need to manually format each section. Simply select a pre-designed FAQ block from the Insert menu, and you’re good to go!

These FAQs are displayed in an accordion style with collapsible sections that expand only when clicked—giving your readers a neat, organized way to find answers to their questions without overwhelming the page with too much information at once.

You can easily customize the look and feel of the accordions to fit your article’s style, giving you flexibility and control over how your content appears.

Also, why spend time crafting FAQs from scratch when you can automate the process? The AI FAQ generator takes the hassle out of FAQ creation by generating up to 10 FAQs based on the content of your article. These AI generated FAQs are pre-formatted and inserted under a new FAQ section in your article.

This saves you time, and also ensures that the FAQs are relevant and tailored for your content, improving the reader’s experience by addressing common questions without additional effort on your part. It’s the perfect way to ensure that your documentation stays informative and user-focused, while lightening your workload at the same time.

Smarter AI and search functionalities

With Document360’s smart AI assistant Eddy and dynamic search functionalities, you now have the power to shape how users interact with your content. As an Enterprise customer, you can customize the AI assistant’s name to suit your preferences. Alongside this, Eddy AI customization lets you tailor the AI’s responses to match your knowledge base’s tone and style, ensuring that every answer is not just accurate, but also aligned with your brand’s voice.

On top of that, Eddy AI has leveled up with contextual capabilities, making interactions conversational and more human-like. The introduction of conversational analytics provides valuable insights into how users engage with your AI assistant, letting you identify trends and optimize its performance for a better user experience.

Another key feature is the ability to exclude certain articles from Ask Eddy AI searches. This gives you full control over what content appears in the search results, allowing you to hide complex technical guides while keeping the most relevant, user-friendly information accessible.

To keep readers even more engaged, the dynamic related articles feature recommends additional content based on what they’re currently viewing, offering a seamless flow of information that keeps them discovering new insights without the need to search further.

All these features work together to create a refined, user-focused knowledge base that offers smarter, more relevant content every time!

Simplifying access and collaboration for your team

For any growing organization, managing access across multiple clients or subsidiaries—each with its own authentication system—can be complex. We understand the challenges our Document360 customers faced in this area, which is why we’re excited to share that we’ve made significant improvements to enhance your team’s collaboration. With the introduction of multiple SSO (Single Sign-On) endpoint support, the game has changed.

Gone are the days of relying on a single Active Directory (AD) instance. Now, whether your team uses Okta, Google Workspace, Azure AD, or other platforms, you can integrate multiple authentication systems seamlessly. This flexibility simplifies onboarding, making access management smoother across diverse domains, all while ensuring robust, centralized security.

These enhancements reduce administrative overhead and streamline the login experience, allowing your team to access what they need without complication. It’s a smarter, more efficient way to manage access, built to support the evolving needs of modern organizations.

On the content side, quality control is now even more streamlined with the introduction of the dedicated Reviewer role. While users could review articles previously, this new role allows you to specifically assign reviewers or subject matter experts (SMEs) to provide feedback on articles before they’re published. Reviewers can add comments but won’t have the permission to make direct changes to the document, ensuring the original content remains intact. This added layer of feedback helps maintain the consistency, accuracy, and reliability of your knowledge base.

In addition, managing team roles has never been simpler—whether you need to promote a reader to a team account or revert a team account back to a reader, the new role-switching feature allows you to do so without the hassle of deleting or recreating accounts.

Together, these features make managing both access and collaboration more agile, adaptable, and efficient, keeping your team running smoothly as your needs evolve.

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Enhanced Advanced WYSIWYG editor for a smoother experience

Imagine crafting a detailed article in Document360 where every tool you need is right at your fingertips.

You start by adding a table, and the revamped tables immediately impress with their clean, modern design. The update bubble menus make formatting effortless, allowing you to create polished tables quickly.

If you are working on a template, the autosave feature quietly kicks in, ensuring every edit to your content is saved in real-time so, you never have to worry about losing progress.

When it’s time to add images or other elements, the enhanced Insert menu makes the process faster with its new search bar, letting you find exactly what you need without the clutter of extra descriptions.

All these updates work together to make content creation smooth, efficient, and visually engaging.

Improved content navigation and localization

Enhancing content navigation and localization in Document360 is now more intuitive and user-friendly than ever. Once your article is live, readers can easily engage with the enhanced image viewer on your knowledge base site, zooming in and interacting with visuals for a richer, more intuitive experience with the improved Knowledge base site 2.0.

With an expandable and collapsible table of contents (ToC), your readers can now focus on the sections they need while browsing through a complex knowledge base, creating a cleaner and more efficient navigation experience.

For teams managing multilingual knowledge base, the ability to customize workspace display names for each language adds a layer of clarity, ensuring that users see familiar terms in their preferred language.

Localization has also been taken a step further with the extended translation support for snippets, variables, and glossary terms, ensuring consistency and accuracy across your documentation.

Whether it’s navigating with ease or delivering content tailored to your global audience, these features make managing complex information more streamlined and accessible.

Streamlining performance and content management

Document360’s latest features are designed to optimize both performance and storage of your knowledge base while enhancing user engagement. The new “Identify unused files” option helps you easily locate files in your Document360 Drive that are no longer linked to articles or features. This simplifies storage management, freeing up space and keeping your Drive organized.

Those using older projects on the standard plan can now migrate to Knowledge base site 2.0, to experience a more modern, user-friendly interface. Migration strategies for other plans are in progress and will be communicated soon. If your project was created after June 10th, you’re already enjoying this streamlined experience. This migration ensures that all users can benefit from the improvements in performance and functionality that KB site 2.0 has to offer.

To further enhance your content management, the new read receipt rules provide valuable insights into user engagement. Now, you can track how your audience interacts with your documentation, allowing you to tailor content more effectively. This feature empowers you to refine your knowledge base by understanding what resonates with readers, helping you deliver content that meets their needs.

In addition, the enhanced Portal search capabilities make finding specific content tools faster than ever, streamlining your workflow and saving time. Whether you’re preparing for future migrations or optimizing storage, these updates ensure that your workspace is more efficient and manageable.

With these latest improvements, Document360 is focused on giving you more control over your content while providing smarter tools to enhance productivity. By combining optimized storage, deeper engagement insights, and faster navigation, you can focus on delivering high-quality documentation without the hassle.

As we enter Q4, we wish you continued success and can’t wait to introduce even more features that you’ll love!

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