Are You Really Speaking Your Audience’s Language?

When we write, our goal is simple: to be understood and to help others understand. But when it comes to documentation, are we truly connecting with our readers, or just talking to them?

Too often, documentation becomes a maze of jargon, assumptions, and complexity. Even the most accurate content loses its value if it’s too intimidating or unclear to use. Instead, we’ll explore how to craft documentation that’s welcoming, purposeful, and user-centered, content you’d genuinely want to follow yourself.

Join us as we unpack practical strategies for writing with clarity and empathy, so your documentation doesn’t just inform—but empowers.

Key Takeaways:

• Create content that speaks with empathy, not just expertise
• Adapt your writing for different audience types and experience levels
• Recognize and remove jargon that clouds understanding
• Avoid documentation sprawl by focusing on what really matters

Whether you’re a seasoned technical writer or new to the field, this session will help you refine your voice, sharpen your focus, and connect more meaningfully with your readers.

About the Speaker

Greg Hardigan is a Senior Technical Writer at DocuSign with a passion for clear, empathetic communication. With a global background in product training and content creation, he helps users learn and innovate. Also an accomplished playwright, Greg brings storytelling skills to every piece of content. He’s excited to share how thinking like our customers can transform the way we write.