Troubleshoot Faster with an Interactive Decision Tree Maker

Introduction

It’s time to be more imaginative when thinking about documentation. The first thought that pops into your mind when you hear documentation might be an article filled with text, explaining how to do something.

We’d like to introduce the interactive decision tree – a more visual type of documentation that breaks down a troubleshooting guide into more manageable steps. Any way that you can discover that will better educate your users has got to be a good investment.

And making an interactive decision tree doesn’t have to be difficult. When you choose Document360, you have access to an interactive decision tree maker to help you create your documentation and enable customers to help themselves. Designs are beautiful and engaging, so customers really enjoy using your documentation.

What is an Interactive Decision Tree Maker?

An interactive decision tree maker is a way of building documentation that is frequently used in customer support, to guide users through the process of fixing something using a kind of if/then logic. It can be used for any complex process, simplifying the decisions into steps that you follow until you arrive at the right outcome.

At its most basic, an interactive decision maker allows you to create a flowchart that starts with a root node, branching off into possible decisions with the branches becoming more granular as you move down the tree. More options are revealed until the user reaches the final outcome of their decision.

Software like Document360 allows you to create interactive decision trees, where the branches are hidden until the user chooses to reveal the next step. Interactive decision trees are useful for highly complex processes, allowing the user to work through the steps at their own pace without becoming overwhelmed with information.

Key Features

• Simple, Guided Steps – avoid confusion and help users break down complex technical queries into simple, guided steps that enable them to self-diagnose issues. It’s useful for repetitive queries that nevertheless require technical knowledge to troubleshoot.
• Provides Resolutions – ultimately, customers just want resolutions and they need documentation that works for them. Whether it’s a product not working, or a login issue, users are guided to the right resolution, fast.
• Intelligent Flows – interactive decision trees are the kind of documentation that is customized to each user. Drive faster resolution through intelligent flows that adapt to each user’s input and anticipate next steps, requiring less effort on the part of the user and resulting in increased satisfaction.
• Insert Multimedia Content – interactive decision tree software is more than just text. Use videos, images, and links to make content clearer, and keep it well-organized for easy access. Customers learn in multiple ways and including visual content can help them understand complex concepts more easily.

Why You Need It

• Streamline Customer Support – customer support often uses complex processes to troubleshoot problems for customers, and you can streamline the support they receive with interactive decision trees that break troubleshooting down into manageable steps.
• Versatile Across Documentation Types – customize your interactive decision trees for multiple documentation types, including onboarding, tutorials, or technical documentation, or any other type of materials you’re using to educate users on your products, services, or processes.
• Works on All Devices – interactive decision trees are optimized for all screen sizes and device types, empowering users to access them on any device with an internet connection displaying beautifully every time.

How to Use It

When you start using your interactive decision tree maker, the process of building beautiful documentation couldn’t be easier.

• Choose How You Build Your Decision Trees – using Document360’s interactive decision tree builder, you can build custom workflows from a blank canvas ready for your design, or choose from ready-made templates loaded into the system that make it easier to get started.
• Use the Simple Editor – drag and drop elements of your interactive decision tree to create, edit, and connect steps in your flow. The editor makes it easy to break down even the most complex processes into easy-to-understand steps that take your users from frustrated to happy.
• Add Steps with Content and Actions – the purpose of an interactive decision tree is to add steps that represent the different options that users are faced with, usually offering a choice of two options at each stage, each leading to a specific outcome. Document360’s interactive decision tree maker
• No Code Required – interactive decision trees don’t have to be complicated, and anyone can use Document360’s interactive decision tree builder to create beautiful designs without requiring any coding knowledge at all.
• Choose Your Documentation Format – adapt interactive guides for onboarding, tutorials, or support depending on your use case and create decision trees for all kinds of scenarios.

See It in Action

See Document360 in action creating an interactive decision tree.

Use Document360 to automatically document an interactive decision tree and achieve more with your content team.

Which Teams Can Use it?

Interactive decision tree makers are useful for many teams across your organization, with its adaptability to different processes.

• Customer Support – customer support is a department that can definitely benefit from interactive decision trees. It uses a lot of repeatable processes that need to be deployed by different members of the team. Interactive decision trees can foster a more consistent level of support among team members, to the satisfaction of customers.
• Software Development – teams that develop software products can profit from interactive decision trees that simplify the process of learning to use the software and troubleshoot features and use cases that otherwise would be confusing for new users.
• Onboarding – teams responsible for onboarding can help users to learn more about your product, service, or company with interactive decision trees, which can incorporate visuals and other multimedia to make the experience of learning your processes easier and more intuitive.
• Internal Team Processes – teams work together better when they use your interactive decision trees to understand internal processes and thus standardize the work that is being done.

Help Customers Get to the Root of the Problem: Use an Interactive Decision Tree Maker

Building decision trees can be easy and making them interactive is part of the design when you use an interactive decision tree maker. Take customers through a step-by-step process to troubleshoot any problem you can think of, and even use them for faster onboarding or learning how to understand internal processes.

Interactive decision trees simplify the complex, and are a better way of learning than static documentation. Users who follow a decision tree are more likely to reach the right solution than simply reading about it in your documentation. The process is customized just for them and hides unnecessary information until they reach the right moment.

An interactive decision tree maker is essential for building trees that delight and engage users, with a simple drag-and-drop interface and the ability to work from templates. It’s easy to create interactive decision trees and store them in your knowledge base for quick access by your users.