Measuring the value of documentation is indispensable to quantify the documentation team’s efforts in business outcomes and metrics. The long-term benefits of documentation can be substantiated using data and metrics. Measuring the documentation value helps shift the company’s mindset about documentation as an essential component of the software product/services rather than a fancy add-on
Mapping the documentation value chain is vital to showcase the business impact of the documentation team. An understanding of the user journey helps to define the right metrics and business Key Performance Indicators (KPIs). Developing a documentation strategy that has all documentation metrics and business KPIs helps to showcase the contribution of documentation toward achieving business outcomes.
Important steps in transforming your documentation are