How to Build Clickable Guides with Decision Tree

Looking to create more intuitive and user-friendly documentation?

Join us for a live session on how to build clickable, step-by-step guides using Document360’s Interactive Decision Tree feature. Designed for knowledge managers, support teams, and content creators, decision trees offer a structured way to walk users through troubleshooting steps, onboarding flows, or standard operating procedures, all without overwhelming them.

Whether your goal is to reduce ticket volume or improve content engagement, this session will show you how to turn complex information into guided, interactive journeys.

Key takeaways

• How decision trees work and where to use them
• Step-by-step demo on building and customizing a tree
• Real-life examples of effective decision tree use cases
• Q&A to help you get started

This session is ideal for anyone who wants to simplify support content, improve user navigation, and deliver a smoother self-service experience through smart documentation.

About the Speakers

Session 1:

Monika Mathew is the Customer Success Specialist at Document360. With more than 3 years of experience in customer success and a deep understanding of Document360, Monika has helped customers drive adoption, streamline processes, and achieve measurable outcomes.

Session 2:

Mohamed Nisath is the Customer Success Specialist at Document360. With more than 9 years of experience in customer success and a deep understanding of Document360, Nisath has helped numerous customers drive adoption, streamline processes, and achieve measurable outcomes.