Eddy AI Search Deep Dive: Why, What and How

Discover how to get the best out of Eddy, your AI-powered Chabot and knowledge assistant. In this session, we’ll walk you through how to effectively train Eddy, fine-tune its responses, and align it with your knowledge base strategy.

Whether you’re new to Eddy or looking to deepen your understanding, we’ll cover:

• Configuring the Eddy chatbot correctly – and why it should mirror your KB Widget setup.
• Effectively using the Manage Sources feature to control Eddy’s responses.
• Unlocking the power of Eddy Public APIs for advanced customization.
• Leveraging Eddy Analytics to measure impact and drive data-driven improvements.

This session is ideal for knowledge managers, customer support teams, and anyone looking to enhance their self-service experience with AI.

About the Speaker

Selvaraaju Murugesan received the B.Eng. degree in Mechatronics Engineering (Gold medalist) from Anna University in 2004 and the M.Eng. degree from LaTrobe University, Australia, in 2008. He has received his Ph.D. degree in Computational mathematics, LaTrobe University. He is currently working as a Head of Data Science at SaaS startup Kovai.co. His interests are in the areas of Business Strategy, Data Analytics, Artificial Intelligence, and Technical Documentation.