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Technical documentation software is your best friend when it comes to creating technical content. Benefit from a fantastic experience on the author side as well as the user side with the right tools. Documentation should be a joy – not slow you down.
Technical documentation software allows you to create content for your users. It’s typically for an application, product or system. The documentation software allows you to host your content in a self-service knowledge base. Users can access content through search and categories.
Technical documentation for software includes how-to guides, tutorials, technical reference and explanation. It’s often written by technical writers. It can also be authored by developers, support agents, and more.
Technical documentation software allows you to scale your customer support – without increasing costs. You can create and publish content that solves customer problems, without the need to open a ticket.
Writing technical documentation is no easy task. Artificial Intelligence features in the software make this process a whole lot easier. Automatically generating article titles and descriptions optimized for SEO is just one job they can do. 63% of businesses are already using some form of AI-powered customer self-service.
Since you’ve come this far, you’ll be curious about the benefits of technical documentation software.
73% of customers desire the ability to handle issues independently. When you have documentation to offer your customers you can deflect more tickets.
Customers who can learn how to use your product using documentation will have a better product experience, which leads to increased customer retention and loyalty.
Agents’ time costs money, while the initial investment in technical documentation pays off in the long run. Thus, the fewer tickets agents need to handle, the more money you save.
Now, consider these top features that you’ll need to look for when choosing technical documentation software.
Technical documentation software should be easy to use because it has been specifically designed for technical writers.
An AI content suite gives you powerful options for creating content with the support of generative AI.
Your content editor should have lots of options for writing and editing documentation as a team.
Analyzing data and gathering customer data for your technical documentation is important for continuous improvement.
Customize the interface to suit your workflows for agile technical documentation teams.
Optimize technical documentation for SEO is the way forward for businesses – you’ll reach more customers, and even attract more leads.
Now you know what technical documentation software actually is, check out these ten top solutions for 2024.
Document360 should be your first choice for technical documentation software in 2024. As technical knowledge base software for agile teams, Document360 suits all manner of software and other technical products. Whether you want to share user guides, publish reference docs, or APIs and SDKs, Document360 has you covered.
With Document360, you can move fast and keep track of all your documentation with version control. Customizable workflows mean you can involve a team of authors in creating each article. Review every document after a certain period of time and make updates.
The rich editor gives you access to three powerful editors. Choose from the WYSIWYG editor, advanced WYSIWYG editor, and the Markdown editor. Document360 comes with built-in flexibility over how you create content.
Documentation needs structure in order for users to find what they are looking for in your knowledge base. You can categorize up to six levels deep for a more complex information architecture. You can restrict user access at a category level.
Use AI as a means to generate content through adding titles, summarizing content, creating meta descriptions, and recommending articles. Intelligent recommendations optimize your processes.
Track the historical versions of your articles with automatic source control. Track who made previous changes and revert back previous versions if necessary.
You can keep your knowledge base private so that users require login credentials or a specific IP address to access. You can have a public knowledge base that is indexed by SEO so users can find your knowledge base through search.
Take a look at some of our live customer technical documentation
“Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website that fully meets our and our customers’ needs.”
Scribe is another technical documentation software that allows you to create step-by-step guides to help your users. Take advantage of Scribe’s automation to quickly and easily turn any software into a guide. AI eliminates much of the manual work involved in writing process overviews, training manuals and SOPs. This helps growing teams to scale effortlessly.
Scribe regularly updates their platform with new features. These make creating new documentation far easier. Add alt text to screenshots to make them accessible (great for SEO) and duplicate steps with the simple click of a button.
Confluence is a popular technical documentation tool made by Atlassian. With many features relating to team collaboration as well as documentation, it’s intended more for internal technical documentation. Despite this, you can also publish an external knowledge base with a workaround.
Make content management simple with the ability to grant and remove employee permissions for particular “pages” or “spaces”. Confluence saves the last pages you were looking at for easy access, It lets you view the activity of the rest of the team on the “homepage”.
Nuclino is a combination of technical documentation software and productivity and project management tools. With Nuclino, the idea is to avoid switching between different tools to accomplish your goals. Beginning with a document as the foundation, Nuclino allows you to collaborate with notes, tasks and files.
Nuclino integrates with other popular tools such as Slack, Google Suite, and Microsoft Suite. This means you can bring all your favorite apps together. Nuclino offers management controls so you can change group access, change access rights and export data anytime.
ClickUp is a fantastically complex tool with many useful functions. This includes technical documentation. Eliminate app sprawl and reduce software spend by consolidating every task within ClickUp. Easy-to-use but powerful, ClickUp starts with core project management and takes you on a journey through everything you need to see a project to completion.
ClickUp’s “Docs” is a feature where you can host internal documentation, change formatting, and collaborate on versions and review. Since your technical documentation is hosted with all your other project management tasks, this increases the chance that users will adopt your docs.
Helpjuice is technical documentation software that has streamlined the art of document collaboration and knowledge sharing. Helpjuice has been specifically designed for internal and external documentation with no knowledge required for technical aspects of the software.
If you want a straightforward knowledge base with a great user experience, then Helpjuice is for you. Change the formatting, collaborate on docs, and gather feedback easily with Helpjuice.
Guru is a technical documentation software that deals specifically with knowledge. The basis of Guru is to connect with all the tools you’re already using to accomplish your work. You can create a single source of truth that gets periodically reviewed for accuracy.
The emphasis is on a global audience with one-click translation capabilities native to Guru. AI can remove jargon from your rough drafts which you create collaboratively with your team. Guru facilitates teamwork, as well as providing a complete knowledge hub for your organization.
Slate is a powerful technical documentation software with a focus on interactive guides. With users able to control their journey through your content, you can create a much more effective learning process. When users can input their own information into your guides to narrow down their answer, the content is that much more relevant.
You might use Slate to train support agents, or onboard new employees or customers. An embeddable widget for your product or website means users can access Stonly from anywhere.
Nuclino is a technical documentation tool allowing you to collect together all your documentation and projects. It’s a connected workspace that eliminates the need for multiple tools. Being able to visualize your projects and documents any way you want makes Notion a customized experience.
It’s possible to use Notion as a wiki. This might be more suitable for your development team, who are used to collaboratively contributing to docs. Native syntax highlighting for dozens of programming languages makes your code samples much more accessible.
Although Zendesk is well known for their customer support help desk ticketing system, they also offer an integrated smart technical documentation software called Guide. AI recommends articles right inside support tickets for a seamless agent experience. It bridges the gap between human and automated service.
AI also tells you which is your best performing content and what articles to remove from your knowledge base. Reuse content blocks across the knowledge base so you can update once to be reflected everywhere.
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