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Pro Analytics

Know how readers consume your help articles across geographies and spot trends in your reader data. This enables you to deliver smarter, more relevant help with every document.

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Analytics
Trusted by thousands of businesses across 150+ countries

Geo Analytics

  • Track reader locations to tailor content that resonates with their region and context.
  • Spot regional adoption trends to prioritize translations or localized content.
  • Compare usage patterns across geographies to identify underserved markets.
Geography

Article Performance

  • See which articles are driving value through views, likes, and engagement.
  • Identify underperforming content and close knowledge gaps quickly.
  • Measure how updates improve article relevance and reader satisfaction.
Article Performance

Search Analytics

  • Identify zero-result queries and create content that fills the gap.
  • Understand the search-to-click ratios.
  • Track trending search terms to address evolving needs.
Search Analytics

Uncover content performance with deep analytics

AI Search Analytics

AI Search Analytics

  • Spot gaps where AI couldn’t find answers and refine content accordingly.
  • Measure AI query success rate to validate ROI on smarter search.
  • Analyse intent recognition trends to improve predictive content creation.
Reader Activity in Projects

Reader Activity in Projects

  • Track who is accessing your internal documentation and how often.
  • Measure team-wide adoption of SOPs, playbooks, and product docs.
  • Detect knowledge silos through uneven engagement patterns.
Feedback Analytics

Feedback Analytics

  • Collect structured and actionable feedback directly on articles.
  • Spot recurring pain points highlighted by readers to fix content gaps faster.
  • Measure satisfaction by tracking likes, dislikes, and feedback.
 

Link Status Analytics

  • Detect broken or outdated links before readers spot them.
  • Ensure content navigation remains smooth and frustration-free.
  • Optimize the reader journey with consistent link performance.
Link Status Analytics

Page Not Found Analytics

  • Track 404-page hits to identify missing or outdated articles.
  • Proactively close gaps before they hurt customer experience
  • Monitor recurring errors to improve overall site health.
Page Not Found Analytics

Third-Party Analytics

  • Integrate with tools like Google Analytics to analyze trends.
  • Track the impact of documentation on product adoption.
  • Measure your knowledge base ROI with cross-platform reporting.
Third-Party Analytics

Gain competitive edge with actionable intelligence

Without Document360

  • We publish articles and just hope they’re helpful.
  • We have no idea what our users are actually searching for.
  • Users complain about broken links we didn’t know existed.
  • We don’t know if our internal teams are even reading the new SOPs.
  • It’s impossible to prove the financial ROI of our knowledge base.

With Document360

  • We know exactly which articles drive the most engagement.
  • We see every user search, instantly identifying trends and content gaps.
  • We proactively detect and fix broken links before they frustrate users.
  • We track reader activity on private content to adoption & accountability.
  • We evaluate documentation performance to prove clear business ROI.
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Drive strategic outcomes across your organization

 
For Technical Writers

Know what readers engage with, skip, or abandon, and focus on content that truly matters.

 
For Product Managers

Understand how documentation influences product adoption. Spot friction points early and make data-backed decisions.

 
For Knowledge Managers

Identify which articles resolve customer issues and reduce repetitive ticketing. Scale support without increasing headcount.

 
For Leadership

Connect self-service adoption, ticket reduction and customer satisfaction to measurable business outcomes.

Real rating, from real users

Rating 4.7

>3000 reviews