Of consumers say easy access to support and information can make them fall in love with a brand.
Of businesses estimate that effective knowledge management disciplines increase company productivity by up to 40%.
Of companies offering web or mobile self-service have seen an increase in their website traffic.
The Power of Knowing
Apex BI is a technology expense management software company that serves small, medium and large enterprise. Our software helps our customers manage and optimize their fixed line and mobile telecommunications expenditure, usage and inventory – across all of their providers in a single platform.
Being a software provider ourselves, we have a vast amount of information such as support and training material that we want to share with our customers and business partners. Traditionally, the information was saved in various documents and or online in different cloud storage locations. We also found ourselves creating customer-specific documents which were becoming too lengthy and complex and let’s be honest, no one wants to spend their time searching through lengthy documents for information, not to mention the challenges in keeping a information relevant.
We tested a couple of different solutions prior to making our decision. Document360 was by far the best. The platform addressed every one of our requirements. The platform was easy to set up, is easy to maintain and most importantly, the platform is exceptionally user-friendly and makes for an engaging customer experience.