A Knowledge base is an online hub of information available 24×7 so your customers can find answers whenever they want and your teams do not face the impossible task of remembering organizational knowledge by heart. A Knowledge Base is a tool to share information dynamically, helping teams collaborate, learn, adapt, and spark new ideas. The information on a knowledge base can be about a product, service, department, or any other topic or multiple topics. Typically, subject matter experts add to and expand the knowledge base but there can be multiple sources contributing to the knowledge base.
A well-structured knowledge base can transform your support and documentation. Learn how in this detailed article and discover the best tools in this comprehensive guide.
