EN 
From 100-page PDF
to instant answers
Turn the static manual into a structured, searchable guide: ask a question and get the exact step, follow guided troubleshooting, switch languages, and still export a current PDF for the field.
Trusted by thousands of businesses across 150+ countries
Why traditional user manuals do not work
01
Bulky manuals add friction to urgent fixes. The person holding the tool needs three sentences and gets a table of contents.
02
Technicians spend time scrolling through 100-page PDFs instead of fixing the issue, because PDF search matches words rather than intent.
03
Remote sites go offline, leaving the manual out of reach exactly where field work happens, and printed copies are already out of date.
From 100 pages to the
one step that matters
A hierarchy that mirrors the product, search that skips it
The challenge
Users need one instruction, not a chapter, and finding it in a monolithic document becomes a skill learned by seniority.
How Document360 helps
A logical hierarchy makes browsing work, while Eddy AI search means most readers just ask and get the step with its section.
Reachable on site, current everywhere
The challenge
An online-only manual is unreachable in a basement or a remote plant, and the printed backup is a snapshot of last year.
How Document360 helps
Export any article or category to PDF on demand, so the offline copy comes from the current version, not an old print run.
One manual, every market it ships to
The challenge
Translating a PDF means re-laying out the whole document, so localized manuals lag behind the source by a release or two.
How Document360 helps
Language versions per article and workspaces per variant mean a source change updates one article, not six documents.
Show the step instead of describing it
The challenge
Ambiguous written steps get performed wrong, and a flowchart pasted as an image cannot be followed under time pressure.
The Document360 advantage
Screenshots, GIFs and videos inside the instruction, troubleshooting as decision trees, and AI-generated demos and how-to videos.
Safety steps stay in the procedure, not in memory
The challenge
When the manual is hard to reach, procedures get improvised, and there is no record of which revision the technician actually followed.
How Document360 helps
Approval workflows, revision history and restricted access keep safety steps current and traceable, with exports as audit evidence.
Every capability, tied to a
business result
On the shop floor, in the product, and offline
A manual only helps at the moment of the task. Document360 serves it on mobile, inside your product, through the helpdesk, and as a PDF when there is no signal at all.
On mobile
A responsive reader site technicians can use one-handed on site.
In the product
Contextual in-app help so users never leave the screen they are on.
Offline PDF
Export the current article or category for locations with no connectivity.
Ready for LLMs
The MCP server lets AI assistants answer from your approved manual.
What our customers
achieved with Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
Turn your manual into
something usable
Send one chapter of your current PDF and we will show it back as a searchable, structured manual.
Questions, answered
❓Frequently Asked Questions
Can I create product user manuals in Document360?
Yes. Document360 supports structured content hierarchies (categories, subcategories, and articles), rich media embedding (images, videos, and GIFs), and a reader site with navigation suited to multi-section user manuals.
Can Document360 user manuals be exported as PDFs?
Yes. Document360 allows articles and categories to be exported as PDFs. PDF exports support all fonts available on the knowledge base site and portal for consistent styling.
Does Document360 support multimedia content within user manuals?
Yes. The Advanced WYSIWYG editor supports embedding images, screenshots, videos, and GIFs in articles. Interactive decision trees can also be embedded to add guided troubleshooting flows to a manual. The AI Premium Suite also enables the creation of interactive product demos, step-by-step guides, and how-to videos that can be embedded directly in articles, making user manuals more visual and self-explanatory.
How does Document360 keep user manuals accurate when products change?
Document360 includes review reminders, workflow assignments with due dates, and full revision history. When an article is updated and republished, the knowledge base site immediately reflects the latest approved version.