Organizations offer different types of knowledge base (KB) for their internal teams and customers. The integral aspect of any KB is its ease of use in adding new content and finding what you need. Understanding the tool and how well it can capture your needs is crucial as you manage knowledge for your company and customers. Teckedin.com uses Document360 to build their knowledge base and Debby Kruzic shares her experiences covering the components used, content creation, categorization, and search in tackling her day-to-day business challenges.
Debby Kruzic is the President of Records and Data Management Inc and the founder of Teckedin.com, a tech-only knowledge base.
She has a background in document management and records management. She has worked with many government agencies and private entities to help them automate their paper and electronic processes. As the industry is constantly evolving, there’s been a difference in the way products and services are marketed and sold, and hence came up with the concept of Teckedin.com. Teckedin.com was founded to provide a non-invasive platform for staying current on tech news, trends, innovations, risks, and more.
Debby has been doing extensive research into knowledge bases as she always wanted to build a public site where people could go for the latest in business technology. In addition, she is an active member of ARMA and AIIM Associations.