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How to optimize your Knowledge base search

Document360 public and private knowledge base include powerful AI-based real-time search. This helps your customers to find solutions for their problems instantaneously using the AI-powered search. When you publish an article from your project, it is instantly indexed and available for users to search. The search engine highlights the top five search results by default for easy navigation when a user enters a keyword in the search box.

Here are few best practices that you can follow to optimize the knowledge base search feature:

  • Search engine can be tailored to a particular project and search keywords can be highlighted in the search result pages. The search highlight can be customised by navigating to Settings -> Knowledge Base Site -> Article settings & SEO -> Search highlight.
  • Breadcrumbs for easy article navigations and useful when you have identical article headings and relevant category.
  • You can tag your article and edit slug for quick knowledge discovery.

In the Analytics section under “search” you can find metric for search queries helping you to constantly analyse and optimize your knowledge base.

Here is an elaborate setup guide for you to refer: Search

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