Document360 public and private knowledge base include powerful AI-based real-time search. This helps your customers to find solutions for their problems instantaneously using the AI-powered search. When you publish an article from your project, it is instantly indexed and available for users to search. The search engine highlights the top five search results by default for easy navigation when a user enters a keyword in the search box.
Here are few best practices that you can follow to optimize the knowledge base search feature:
In the Analytics section under “search” you can find metric for search queries helping you to constantly analyse and optimize your knowledge base.
Here is an elaborate setup guide for you to refer: Search