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How to integrate Document360 knowledge base in Freshdesk platform

Now integrate your knowledge base with the Freshdesk ticketing platform, with smart lookup based on ticket title support agents can answer to enquiries faster than ever before. And access all available versions of articles in the knowledge base in different languages.

Support agents can preview articles within Freshdesk and respond with a link or copy the entire content. Also, you can create articles from the Freshdesk portal by clicking create new article and publish them from your Document360 Project

  • Access the knowledge base within Freshdesk.
  • Smart look based on ticket title.
  • Access all available versions and languages.
  • Preview the article within Freshdesk.
  • Link your article or copy entire article content in your response message.
  • Create new articles from Freshdesk portal.

Here is an elaborate setup guide for you to refer to – Fresdesk Extension

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