The Feedback Manager in Document360 serves as a powerful tool for managing the feedback-resolution process. By providing a centralized hub for customer concerns that helps you quickly address customer issues, reduce churn, and cultivate a loyal customer base. With an intuitive interface, you can easily access all existing and emerging concerns among your readers and promptly address them. Thus, you can incorporate feedback into content updates to continuously improve the knowledge base quality and relevance.
How do you access the reader’s feedback?
Go to Content tools → Documentation → Feedback manager -> article feedback
You can find the list of reader feedback
Use the available filter options at the top to narrow down the list
Click on the desired feedback in the list, and a detailed view of the feedback appears
The feedback management involves the following five generic steps:
Here is an elaborate guide for you to refer to: Feedback managerView all