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Support Ticket Deflector
If the right article isn’t available, the system guides users through personalized troubleshooting or lets them raise a contextual query directly from your knowledge base.
Trusted by thousands of businesses across 150+ countries
Personalized Troubleshooting Guides
- Custom configure adaptive pathways that guide readers through targeted questions.
- Narrow down issues faster and reach the right solution without agent intervention.
- If resolution is not accessible, users can submit queries from the knowledge base itself.
Support that works smarter, not harder
Connect with helpdesk tools
- Native integrations with platforms like Zendesk, Freshdesk, and more.
- Automatically assess queries and classify them before they become tickets.
- Reduce repetitive tickets and shorten resolution times for escalated cases.
Analytics that drive action
- Track deflection rates, search terms, and unresolved queries.
- Identify knowledge gaps and create targeted content.
- Measure ROI with insights that tie directly to reduced ticket volumes.
Embed the deflector
- Place the assistant inside your knowledge base menu for easy access.
- Keep resolution just one click away for your readers.
- Simplify the user journey while increasing self-service adoption.
Turn every query into an opportunity, not a ticket
Without Document360
- Every unresolved question leads to a support ticket, adding to costs.
- Agents spend hours on repetitive, low-value tickets.
- Limited visibility into what customers are struggling with.
- High ticket backlog slows down response times and lowers CSAT.
With Document360
- Many queries are resolved directly within the knowledge base.
- Agents now focus on high-priority and complex cases.
- Analytics highlight knowledge gaps.
- Deflection reduces support ticket volume and drives customer satisfaction.
