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DEDocument360 for Enterprise
Enterprise Documentation that Scales without Slowdowns
Transform how you create and access critical information with Document360’s enterprise-grade knowledge base platform.
Trusted by global brands
Automate your knowledge base lifecycle
Purpose-built AI for documentation that accelerates support and empowers self-service.
Learn MoreAI-Powered documentation authoring
Turn simple prompts, videos, or transcripts into structured, publish-ready documentation in minutes, reducing writing effort without compromising accuracy.
ChatGPT-like search
Deliver instant, accurate answers to your team and customers by eliminating long search times using Ask Eddy’s conversational AI and chatbot.
Smarter article discovery
Automate SEO workflows to generate relevant tag, titles, descriptions, and glossaries, enhancing the discoverability of your content.
Content enhancement
Optimize your documentation’s clarity, readability, and SEO performance with our AI-driven writing assistance, helping you produce high-quality content that resonates.
Security at every step
Protect your sensitive information with our enterprise-level security framework:
- Complete access control: Implement advanced authentication including SSO, JWT, IP Restriction, and SAML.
- Enterprise compliance framework: Maintain your alignment with global standards, including SOC2 and GDPR.
- Intelligent action tracking: Monitor your user interactions with AI-powered anomaly detection and audit logs.
Take command of your knowledge infrastructure
Deploy with maximum control and reliability:
- Private hosting options: Host your knowledge base on a dedicated Microsoft cloud infrastructure.
- Enterprise-grade resilience: Minimize your business disruption with our AI-monitored disaster recovery systems.
- Dedicated support, beyond business hours: Get access to dedicated support team available 24/5, plus weekend coverage for uninterrupted operations.
Experience unmatched operational excellence
Enable consistent performance for your documentation:
- Guaranteed 99.9% uptime: Ensure continuous access to your mission-critical documentation.
- Access knowledge, even offline: Download documentation offline, complete with navigation, search, and structure intact.
- Predictive resource allocation: Stay ahead with proactive allocation that anticipates your usage spikes.
Transition to Document360 with confidence
Migrate from any knowledge base platforms like 
Intelligent migration analysis
Receive expert analysis of your existing knowledge base structure.
Automated content transfer
Handle your content migration with comprehensive quality verification.
Structure optimization
Receive smart suggestions for organizing your transferred content.
Protect your knowledge assets
Ensure business continuity with our comprehensive protection:
- Advanced backup infrastructure: Protect your critical content with enhanced protection protocols.
- Comprehensive data protection: Safeguard your sensitive information with encryption at rest and in transit.
- Smart availability architecture: Experience minimal downtime with our predictive resource allocation.
The security of your knowledge infrastructure matters. We've got you covered.
Take control of your content creation workflow
Transform your documentation workflow with our intelligent automation:
- Workflow designer: Design workflows that mirror your exact organizational structure. Set up your documentation and assign workflow statuses, allowing both edit and read-only modes.
- Workflow assignment: Craft multi-level review processes with assigned owners, due dates, and status tracker, ensuring the content adheres to your stringent quality standards every time.
- Enterprise SSO : Access Multiple SSO options (SAML, JWT, OpenId) to streamline access and enhance security across your knowledge base.
- Security Audit Trail: Track and review all user activities and changes within your knowledge base.
Reduce your support burden
Let your documentation work harder for your organization:
- Proactive ticket deflection: Elevate users to find answers instantly, reducing support ticket volume. Guide them to self-service resources with intelligent suggestions, freeing up your support team for complex issues.
- Enterprise search & intelligence: Elevate information discovery with an AI-powered search experience that allows users to find relevant information even with complex or nuanced queries.
- Chatbot: Provide instant support and answers 24/7 with an intelligent AI Chatbot. Enhance user experience by offering immediate assistance and resolving common queries around the clock.
Seamlessly connect with your existing tools
Enhance your technology ecosystem with our extensive integrations:
- Enterprise application integration: Connect with your Salesforce, Github, Zendesk, Slack, MS Teams and more.
- Intelligent workflow connection: Create automated knowledge flows between your business systems.
- API-Driven flexibility: Customize your integration approach with our comprehensive API.
Connect with your worldwide audience
Break down language barriers with intelligent translation:
- Translate at a scale: Maintain technical accuracy across 50+ languages for your global audience.
Partner for your documentation success
Work with experts committed to your knowledge management goals:
- AI-Enhanced customer success: Receive predictive guidance aligned with your evolving documentation objectives.
- Intelligent design consultation: Get AI-powered recommendations for optimizing your knowledge structure.
- Personalized training: Provide your team with role-specific learning paths for maximum platform adoption.
Some of our articles gets close to 10,000 views!
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Reduced the time our customers spent during onboarding
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The search function helped us to a great extent
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