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Rapid guide to launch your Knowledge Base

Successful customer support starts with a great knowledge base

Impeccable support resources, tools, and techniques are available to respond to your customers’ queries. But which one will give the right solution at a right time? Which one is well-organized, standard and highly informative?

Our eBook will show you how to build a great knowledge base!

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Rapid guide to launch your Knowledge Base

What will you learn from this book?

  • Simple and Clean – The focus is on your content, making sure readability is great.
  • User Feedback – Give your visitors an easy way to leave instant feedback on your knowledge base software.
  • Access Anywhere – Responsive knowledge base tool across all devices – desktop, tablet and mobile.
  • Fast Search – Fast intelligent search that automatically suggests answers as you type.
Guide to setup documentation workflow

What’s inside

Launching a SaaS product and getting customers may sound easy. At the same time, it is a precedence to know that retaining an existing customer can cost anywhere between 5 to 25 times more than winning over a new customer. By Building and maintaining a top-notch knowledge base, definitely you could provide a high-quality post-sale service to your customers.

You’ll learn,

  • Suggestions in detail to unanswered questions while creating your own knowledge base.
  • A step-by-step guide to creating and optimizing a predominant and high-class knowledge base.
  • How should you prepare yourself to offer your customers self-service success?.

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“Document360 has made it easier for us to onboard customers. We just need to send them the link to our online documentation site.”

Cory Clarke

Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Access
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya