Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Aug 31, 2021 • Pradeepa somasundaram
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
Aug 27, 2021 • Pradeepa somasundaram
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
Aug 19, 2021 • Selvaraaju Murugesan
Who likes to visit a dull and obsolete knowledge base site Really In this modern world, every websi...
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, to enhance customer s...
Aug 10, 2021 • Selvaraaju Murugesan
Imagine being on a call with a prospect, explaining your product and its benefits in detail. While g...
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