Knowledge Base Generator: Streamline Customer Support Today

Introduction

Knowledge. It is the lifeblood of your team. And there is no better way to document knowledge than with a knowledge base.

But some teams want to go further. They want a knowledge base article generator to help them with their content efforts. They want to use AI in their documentation journey so their team can save time and look at the bigger picture.

Sure, some of us love to write, but AI can write for us. And when it comes to knowledge base articles, the more writing the better. The faster we can do it, the faster we can educate our teams, improve engagement and skyrocket productivity.

What is a Knowledge Base Article Generator?

A knowledge base article generator is an AI-powered tool that automatically creates knowledge base articles for you. It’s not about removing humans, but empowering them to use their skills to create content at scale.

Knowledge base articles are generated by tools such as Document360 to produce a strong first draft which then requires editing by your technical writers. You can produce articles in seconds, rather than hours or days, and then publish them in the knowledge base ready for access by everyone in your team.

Knowledge base article generators provide access to knowledge for all. With the combination of the expertise from your content writing team, and the speed of AI to create articles from your inputs, you can quickly create a comprehensive and useful knowledge base for your users.

Why Use a Knowledge Base Article Generator?

• Speed up Documentation Workflows – documentation is essential but it can take a long time to create. With a knowledge base article generator, you can speed up documentation workflows to document your products, processes or services in a fraction of the time it would take for technical writers to achieve the same results.
• Generate Content from Existing Resources – AI can take advantage of existing resources like videos, or transcripts or from prompts to generate content, so you don’t always have to start from scratch. Sometimes you already have the but you just need to turn it into the right format. Knowledge base article generators can help you do this.
• Ensure Consistency Using a Style Guide – just like with human writers, there can be variations in consistency between your knowledge base articles. Document360 allows you to use a style guide to standardize the style, tone and voice of your knowledge base articles so you speak with one brand.

How the Knowledge Base Article Generator Works

A knowledge base article generator is simple and easy to use. It takes just four steps to go from a blank page to a publishable article.

• Input Prompts – input your prompts into the knowledge base article generator to tell the AI what article you want to create. You can give it as much or as little information as you like, just remember that the results you get will be more accurate if you input better prompts.
• AI Generates the Draft – next, sit back and wait. AI will generate a first draft for you so you have a complete knowledge base article ready for the next stage of the process.
• Edit & Customize – now it’s your turn to edit the article to make it sound exactly how you want it, add images, tables, and other features to achieve a complete and user-ready version of your article.
• Publish Instantly or Schedule – publish the article in your knowledge base or schedule it for your preferred date in the future. Manage your publishing schedule within Document360 and ensure that your content always reaches your audience at the right time.

Type of Source

You can use different source materials to generate your knowledge base articles. This makes it easier to create content because you don’t have to start with a blank page, but you have some input to turn into a final draft of a knowledge base article.

• Prompt – write a clear prompt and generate your knowledge base article
• Video – turn any video into a knowledge base article.
• Transcript – media transcripts and audios can be interpreted into a knowledge base article.
• Web Search – turn a web search into a final knowledge base article.

Who Uses It?

Many different teams can benefit from implementing a knowledge base article generator to improve workflows and achieve greater productivity.

• Support Teams: Turn resolved tickets into help articles. Document360 will use the content from your support tickets to turn into a comprehensive help article that will document the issue for the future, reducing the load on your support team and allowing you to help more customers.
• Product Managers: Document features without writing from scratch. Every time you launch a new feature you need the documentation to go alongside it. You can either wait for the content team or you can document the feature yourself with the help of AI.
• Technical Writers: Generate first drafts and speed up review cycles. Technical writers are the employees who are heavy on the writing. A knowledge base article generator makes the life of a technical writer much easier

See It in Action Interactive demo

Watch Document360 in action creating a knowledge base article.

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Use AI to automatically document knowledge base articles and achieve more with your content team.

Setting Up a Style Guide for Better Results

One of the worries that organizations have about AI such as knowledge base article generators is the content being too generic. Well, rest assured that your content will be highly customized if you use a knowledge base article generator such as Document360.

Document360 allows you to create a style guide that the AI follows. This ensures your articles match your organization’s tone, terminology, and formatting preferences. Include details like FAQs and tagging to guarantee that content matches your style guide, making it much easier to create content at scale.

Conclusion: Start Creating Smarter Documentation Today

Documentation is essential for all areas of your business. If you do it the old way, it can take a lot of time and be hard to scale. However, if you adopt Document360 then you can easily create articles in seconds, turning them into publishable content in just four steps.

When you try Document360, you’ll never look back as your content team no longer dreads getting requests for new documentation. Employees outside the content team will be empowered to generate content themselves, as Document360 is simple to use for anyone.

Writing documentation is no longer the hard part. Instead, it’s hard to decide what you will do with all the free time you have now that AI is doing the heavy lifting.