How to add business glossary terms to your knowledge base

Enhance your knowledge base by adding the glossary to help readers understand the frequently used terms (word/phrase/acronym/abbreviation). In Document360, you can add new glossary terms to your knowledge base to educate the readers and help them understand better.

𝐇𝐨𝐰 𝐭𝐨 𝐚𝐝𝐝 𝐚 𝐠𝐥𝐨𝐬𝐬𝐚𝐫𝐲 𝐭𝐞𝐫𝐦:

• Go to Content tools → Content reuse → Glossary, and the list of existing glossary terms appear (if added)
• Click + New → New term, and a blade appears on the right
• Type in the desired term
• If you want the term to be available in all languages, enable the Global toggle. If you want the term to be available in a particular language, disable the Global toggle and select the desired language in the Language dropdown
• Type in the desired definition. You can find the available formatting options in the below section
• Once done, click Add

The Import glossary option allows you to import glossary terms in bulk. Before importing, you should populate the glossary terms and respective definitions in a CSV file.

You can keep a track of where the glossary is being used in your knowledge base and export the glossary terms available in your knowledge base. Utilize the filters such as Search field, updated by, and last updated to narrow down the desired glossary terms data. You can also download the glossary terms data of an individual language and all terms in the knowledge base.

Also, control permissions on who can manage and access the glossary in the Content role.

Click here to read more on business glossary