Documentation Insights: Role of Context in Technical Communication

How do we transform raw data into meaningful, actionable knowledge? The key lies in understanding and leveraging context.

In this webinar, Federico explores the critical role context plays in technical communication and how it impacts the relevance and usability of your documentation.

From understanding the distinction between information and knowledge to tailoring content for diverse audiences using personas, this session provides practical strategies to make your content resonate with users.

What You’ll Learn:

• From Information to Knowledge: Explore the evolution of information into actionable knowledge through context, along with its etymology.
• User-Centric Documentation: Understand the importance of personas and modular design for creating accessible and targeted content under constraints
• Wittgenstein’s Language Games and Technical Communication: Contextual strategies for technical content
• Feedback Loops: Anticipating user needs, integrating examples, and employing practical tips for effective communication.

About the Speaker

Federico Marafin is a dedicated senior technical writer who combines technical know-how with a humanities flair. He focuses on creating user-friendly documentation and content strategies that support product success and user comprehension. After completing a Master’s in Philosophical Sciences, he served as a research collaborator at the Universidad de Granada before pivoting to the SaaS industry with companies like Unit4 and XTEL. Federico thrives in streamlining technical communication and improving knowledge management.