Integrate Knowledge Base with Zendesk Federated Search

This video will walk you through the process of setting it up and demonstrate how the Zendesk Federated search works.

1. Save you hours of effort, following are the simple steps to do it:
2. Document360 settings access: Extensions ➔ Setup Zendesk
3. Zendesk Federated Search Configuration: subdomain, admin login, API token.
4. Workspace and Language specified, then save.
5. In Zendesk: knowledge icon ➔ external source ➔ select workspace.
6. You can now easily search for and share articles directly in Zendesk.

To read more about this feature, here is a guide for you to refer to: Zendesk Federated Search