Go beyond creating a knowledge base. Reduce support tickets by 30%, provide faster resolution to customers and drive ROI.
Trusted by global brands
Your customers can get tired of scanning through long and complex articles.
With Ask Eddy’s interactive search, customers can quickly find answers to their queries.
“Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%. Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer.”
Raquel Heyman | Customer Experience Consultant
Create articles easily using Markdown or Advanced WYSIWYG editor. Add images, use markdown syntax, keyboard shortcuts and more for seamless content authoring.
Say goodbye to cluttered knowledge base articles. With a simple drag and drop, you can organize your article up to six levels of categories and subcategories.
Design your knowledge base with your brand guidelines. Create your home page, color themes, menus, font family and more to give your brands touch.
Have complete control over who can view your public or private knowledge base. As an additional layer of security, we also comply with SOC2 and GDPR.
Integrations
of our users recommend Document360
of users found Document360 easy to setup
of users say Document360 is easy to use
Source:
*Disclaimer : Data was sourced from the Winter 2023 Knowledge Management, Knowledge Base, HAT & Contact Centre Knowledge Base Grid® Report by G2
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