Create a knowledge base that your customers & teams will love to use. With Document360, you can provide 24/7 help & reduce support tickets.
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Finding answers through different articles and links can be frustrating for customers and less productive for support agents.
In addition to a Google like search, Document360 offers an interactive AI search – Ask Eddy.
Ask Eddy allows customers and agents to find answers faster through an interactive search box without browsing different help articles.
“Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. But now, the support staff sends a link to the relevant article, which is a lot more detailed, allowing customers to find their solutions themselves.”
Richard Clark | Communications and PR Manager
Document360 gives your writers the option to choose between an Advanced WYSIWYG and Markdown editor. With the AI features, your writers will no longer have writers’ block, ensuring the production of quality articles that are better formatted and easy to read.
You can design your knowledge base for your users to give it a personal touch based on your brand. With custom themes, icons, and a home page builder, customizing your knowledge base is easier than ever.
Keep your knowledge base secure and restrict unauthorized access. You can have complete control over who can view your articles. Create a knowledge base that is publicly accessible, restricted, or both.
A step-by-step documentation process is crucial when multiple members are working on your knowledge base. Our fully customizable Workflow for your documentation cycle can help you produce quality articles.
Integrations
of our users recommend Document360
of users found Document360 easy to setup
of users say Document360 is easy to use
Source:
*Disclaimer : Data was sourced from the Winter 2023 Knowledge Management, Knowledge Base, HAT & Contact Centre Knowledge Base Grid® Report by G2
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