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How to design and improve your documentation workflow continuously?


15 Feb 2023, 02:30 pm UTC


1 Hour

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Selvaraaju Murugesan

Head of Data Science,

How to design and improve your documentation workflow continuously?

Content creation is a rudimentary activity for most companies to build their knowledge base from the ground up. Technical content writers are involved in creating content that is useful for customers and internal stakeholders. However, how do we ensure that the content meets the expectations of our target audience? How do we know the content quality meets the company’s brand?

Documentation workflow helps with ensuring the content meets good quality before publication for content consumption. These workflows provide a streamlined process and help to maximize internal collaboration for producing great quality content.

In this webinar, we will cover the challenges faced by technical writers in producing good- quality content. We shall also apply Business Process Modelling techniques to document and streamline many workflows. Tips to identify and eliminate workflow bottlenecks with analytics will also be discussed.

Target audience

  • Technical document writer
  • Technical content writer
  • Documentation Manager
  • Technical content manager / lead
  • Technical documentation lead

Key takeaways are

  • Understand the importance of documentation workflow.
  • Map the current processes using Business Process Modelling (BPM) technique.
  • Streamline and automate documentation workflow.
  • Measure the effectiveness of workflow using analytics.
  • Best practices in documentation workflow.

About the Speaker

Selvaraaju Murugesan

Head of Data Science

Selvaraaju Murugesan received the B.Eng. degree in Mechatronics Engineering (Gold medalist) from Anna University in 2004 and the M.Eng. degree from LaTrobe University, Australia, in 2008. He has received his Ph.D. degree in Computational mathematics, LaTrobe University. He is currently working as a Head of Data Science at SaaS startup  His interests are in the areas of business strategy, data analytics, Artificial Intelligence and technical documentation.

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