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How to design and improve your documentation workflow continuously?


Selvaraaju Murugesan

Head of Data Science,


1 Hour


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Content creation is a rudimentary activity for most companies to build their knowledge base. Technical content writers are involved in creating content that is useful for customers and internal stakeholders. Documentation workflow helps with ensuring the content meets good quality before publication for content consumption. These workflows provide a streamlined process and help to maximize internal collaboration for producing great quality content. 

Key takeaways

  • Map all the current business processes while consulting with relevant stakeholders
  • Streamline and automate those documentation workflows
  • Periodically review and update documentation workflows
  • Use data and analytics to understand and eliminate workflow bottlenecks
  • Define and use good workflow metrics for internal reporting
  • Link workflow metrics with customer outcomes