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55%

Of consumers say easy access to support and information can make them fall in love with a brand.

74%

Of businesses estimate that effective knowledge management disciplines increase company productivity by up to 40%.

54%

Of companies offering web or mobile self-service have seen an increase in their website traffic.


About Redchillis

Red Chilli Solutions is technical documentation services company based in Bangalore, India. Since their inception in 2008, they have come a long way! With extensive experience in documentation services, they offer high-quality technical documentation as consultants and as end-to-end project execution for both multinationals and start-ups. Their strength is a team of experienced writers whose subject knowledge span across various domains and platforms. Their vast experience in offshore documentation services makes them the first choice for offshore partners. Their experience helps them identify solutions that are right for the clients. Client requirement and target audience are their key mantras to provide better services.

Why you started looking for a knowledge base

Our client was looking for a documentation tool along with a content management system that could also handle versioning.

Why did you select Document360?

We evaluated various documentation tools. Some were too expensive, some did not provide the option of publishing, some were complicated and would require training to get started, some were only documentation tools and did not have an associated CMS. We found Document360 to take care of all the requirements:

  • Simple Markdown editor – No training required for authors, saves a lot of time and effort.
  • Publishing platform
  • Version control
  • Content management
  • Affordable (even for small companies)
  • Excellent support from Document360
  • All-in-one solution for documentation

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