iMotions is a comprehensive and scalable biometric research platform. iMotions helps customers conduct state-of-the-art human behavior research in psychology, neurosciences, education, health, business, human factors engineering, and human-computer interactions. IMotions, which integrates biosensors and synchronizes eye tracking, facial expressions etc, is used by top Universities, like Harvard, Yale, Oxford and Stanford, as well as large corporations such as GSK, Unilever, Procter & Gamble, and Duracell.
IMotions, which has multiple products in their portfolio, sought to establish an online knowledge base to serve as a 24×7 help center for their customers. This comprehensive knowledge base encompasses various topics, including how-to guides for setting up new studies or experiments, operating biosensors, analyzing studies, and outlining study protocols. Additionally, IMotions features articles on best practices and sources of inspiration.
IMotions was initially hosting their knowledge base on another knowledge management tool in the market. However, they faced multiple challenges while scaling their documentation, such as
As IMotions began scaling their company, they began evaluating multiple knowledge management platforms in the market, including HelpScout, Zendesk, Paligo, and Freshdesk, among others. After thorough research, they set up their fresh knowledge base with Document360.
The following features made Document360 a suitable fit for IMotions
Bryn Farnsworth, Technical and Scientific Writer at IMotions, says
The categories or tabs ensure that the documentation site aligns with how my mind perceives how the documents or information should appear.
Adopting Document360 has made creating documentation more efficient, clear and stress-free”. He says it has reduced the hours he spends managing the support site, and its popularity internally in IMotions has dramatically increased.
IMotions, a rapidly growing company in terms of products and customers globally, required a mature knowledge management platform that could grow in the same pace regarding features and functionality. Document360 was a perfect fit with its critical features, flexibility and agility.