A Typical Day in the Life of a Technical Writer Using AI

As a technical writer, my goal is to break down complex topics into simple and easily understandable content for readers. With the evolution of AI, the way we create documentation is also changing. As a technical writer, I utilize AI as a co-writer, an assistant, and occasionally for brainstorming purposes. Tools like Eddy AI help me organize my ideas and reach the first draft faster. It also helps me polish my final draft with a first-level review.

Let’s walk through a day in the life of a technical writer—where precision meets creativity, and every word matters.

Starting With a Plan

I start my day on the Overview page in Document360. The first place I look is the Tasks card. It shows me the articles I’m assigned to, feedback that needs my attention, and any reminders for content marked as Needs review. Since tasks that are due today or overdue are right at the top of the list, I can quickly decide what to work on first.

Next, I glance at the Documents card. In the Recent view, I can find the articles I was last working on. In the Starred view, I can see the articles I have starred, so I can refer to them whenever I need.

The Analytics and Comments cards vary from day to day. If one of my articles has been getting dislikes, the Analytics card reminds me to take another look. And if a product manager or SME has left inline comments, they show up in the Comments card, so I don’t miss them.

While I don’t have to go through every card, starting with the Overview page gives me a clear picture of the day. The Tasks card sets my priorities, and the other cards help me stay on top of everything else.

Tackling the Big Tasks

My priority for the day is drafting new articles. For this, I use Document360’s AI writing agent powered by Eddy AI.

When a new feature is released, I upload the recording or transcript of the walkthrough meeting into the writing agent. Since the writing agent can take audio recordings/transcripts as input, I don’t worry about taking notes during the meeting and can give my complete attention to the discussions. Using the meeting’s transcript along with the style guide I have provided in the Style Guide module, the writing agent creates a complete draft of the article.

From here, I go through the draft generated by the writing agent and make notes of sections that can be improved. If a section feels too short or too long, I use the built-in tools in the editor, such as Make longer, Make shorter, or Split sentence. These tools help me modify my content without breaking my flow.

The draft also becomes a starting point for collaboration. I receive peer review comments and SME comments in one place. I review and resolve each comment as I work on finalizing the draft. This way, the draft moves toward a final version much faster.

Shaping the Article

Once the draft is ready, I proceed to polish the content.

For detailed steps that might not be straightforward, I use Eddy AI’s chart generator. I provide the list of steps as input, and the tool converts it into a flowchart that is easy to understand. For screenshots, I use the AI-powered alt-text generator. This makes the article accessible while improving its performance with search engines. I always give the generated alt text a quick review and make any edits that may be required to add further context.

Then, I focus on making the article easily discoverable by search engines. I start with the title recommender to get short, search-friendly options. Then I use the SEO description generator to generate meta descriptions based on my article. I also use the tag recommender so the article shows up in more relevant searches.

Finally, I added FAQs. The FAQ generator uses the content of the article and generates a list of questions along with answers. I can lock the ones I like and regenerate the rest until I am satisfied. If the support team has flagged specific questions, I add those as well.

By the end of this stage, the article is completely polished and ready to be published to the knowledge base.

Closing Out the Day

With the main article work done, I turn my attention to minor, low-priority tasks that still need my attention.

I start with the Feedback Manager. Here I can see feedback from readers, no search result entries, and queries answered or unanswered by Eddy AI. If a reader has added a comment, I review the related article and make changes so that the same feedback does not appear again.

Next, I do some peer reviews. This involves either reviewing a teammate’s article or checking UI text for various features that may need a writer’s input. These reviews help keep the content consistent across the product.

Finally, I check Analytics for the articles I have contributed to. I analyze traffic, likes, and dislikes to identify content gaps and potential areas for improvement. If I notice a pattern, I note it down for improvement in my next round of updates.

By the end of the day, I have reviewed feedback, completed reviews, and assessed the performance of my content. It feels like closing the loop before I log off.

Final Thoughts: Use AI as a Co-Writer and an Assistant

AI is now a regular part of my workflow. It helps me plan my day, draft content, polish my articles, and review feedback. While I may use AI as a sounding board and an assistant, at the end of the day, the content is mine.

Here are a few practices I follow to keep the balance:

• I constantly review AI-generated content and rewrite parts of it in my own style to make sure it is accurate.
• I avoid providing any sensitive/confidential information while using AI tools.
• I treat AI as a sounding board and brainstorming partner, and not as a writer creating the final draft.

Now, Eddy AI takes care of the manual, repetitive tasks, giving me more time to focus on writing content that really helps readers.