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Do you know? Interactive FAQs on your product pages are a product marketing hack.
20% of the clicks on the page come from a good FAQ-written section.
They are great tactics for driving on-page engagement.
With the FAQ block, you can discuss features that aren’t strong enough to stand alone, including authentic content that’s not your usual marketing material. And trust me, your audience will love it.
Plus, it’s a great SEO tactic to put FAQ blocks here and there on your landing pages. (If I were doing it, I’d fill them with FAQs.)
It delivers a value proposition and helps to understand what your audience doesn’t know when they read it for the first time on website copy.
But this blog isn’t about how great FAQs are; it’s more about how not to write bad FAQs.
Most websites write the whole page raving about how awesome the product is and add a question at the bottom, like, ” What is product X?”
It’s most important to ask the right question that people want to ask that you haven’t covered in your write-up.
Humble brag: AI FAQ generator like Document360 can help you brainstorm the right questions.
With this piece, I have created the best AI prompts for creating FAQs, which you can plug into your product landing pages or knowledge base site. Just copy it, and you are good to go!
The AI Prompts for Creating FAQs
Use these prompts to create FAQs that directly answer what your Ideal Customer Profile (ICP) is searching for. Keep it focused and relevant to their needs. Copy the template.
1. Product Specifications and Features FAQ
Create 4-5 engaging FAQs that dive into product specifications and features. Highlight key attributes and USPs that set your offering apart in the market. Address device compatibility, and third-party integrations, and provide technical details on APIs and SDKs, along with clear integration steps. Reference documentation or knowledge base for demo setup and seamless integration. Lastly, covers customization and scalability options for users seeking tailored solutions.
Here is a sample FAQ generated using Document360. If you are unsatisfied with the results, you can ask Eddy to regenerate it.
2. Ordering and Shipping Process FAQ
Develop an informative FAQ section that clarifies the Ordering and Shipping Process, specifically addressing the nuances that customers may encounter. Highlight customization options for orders, such as gift wrapping or special handling requests, to enrich the customer experience. Detail the array of expedited and premium shipping services available, including clear instructions on how to request faster delivery when needed. Discuss logistics for bulk or wholesale orders, providing insights into any special considerations. Include information on international shipping, covering customs, taxes, and potential delivery delays customers should consider. Also, tackle how to manage issues related to split shipments or updating delivery addresses post-order, offering practical solutions that empower customers throughout their shopping journey.
Here’s how you can quickly generate FAQ using Document360’s Ask Eddy.
3. Return and Refund Policy FAQ
Compose a thorough FAQ section that clarifies our return and refund policy, covering critical elements such as the eligible return window for products and specific conditions that must be met for successful returns. Explain the timeline for refund processing, ensuring customers have clear expectations after initiating a return request. Provide step-by-step instructions on how to initiate the return process, supplemented by relatable examples and scenarios that illuminate the policy. Aim to empower customers with the knowledge they need to navigate the return process confidently.
Here’s the sample of FAQ generated using Document360 and published on the customer Knowledge base site. Each answer is condensed with a drop-down button.
4. Technical Troubleshooting FAQ
Create a user-friendly FAQ section that centers on common technical troubleshooting scenarios. Address a variety of issues related to installation, configuration, and product functionality, offering clear, actionable solutions that guide users through the resolution process. Utilize straightforward language and practical examples to help customers pinpoint their issues and take the necessary steps to resolve them effectively, ensuring they feel supported in managing their technical challenges.
Here’s a sample of the FAQ generated for the installation guide, created using Document360’s FAQ generator. You can see the option to add new or delete questions as per your requirement.
5. Product Compatibility and Integration FAQ
Develop an insightful FAQ section that tackles questions about product compatibility with various devices and systems. Explain how customers can determine compatibility with their existing setups and provide a clear roadmap for the integration process. Include insights on common challenges encountered during integration and best practices to help customers navigate potential hurdles, ensuring they feel assured in their ability to connect our product smoothly within their environment.
6. Subscription and Billing FAQ
Write an approachable FAQ section that addresses customer inquiries related to subscription plans and billing practices. Discuss the different subscription tiers available, outlining billing cycles and payment methods. Guide how customers can easily update their payment information and troubleshoot any billing issues that may arise. Include relatable scenarios to illustrate typical questions and concerns.
Here is an example of a Subscription and Billing FAQ for Document360.
7. Support and Contacting Support FAQ
Create a comprehensive FAQ section that clearly outlines the various ways customers can access support. Detail the different contact methods available—such as email, live chat, and phone support—and explain the expected response times and support hours. Offer examples of situations where customers might need to reach out for assistance, ensuring they feel confident that help is readily available.
8. Customization and Personalization FAQ
Develop a captivating FAQ section that highlights the customization and personalization options available for our products. Discuss how customers can request specific features or modifications to meet their unique needs, providing concrete examples of common custom requests. Clarify any associated costs or timelines involved in the customization process to set clear expectations.
9. Pricing Plans FAQ
Write an engaging FAQ section that succinctly outlines the various pricing plans available, emphasizing the features and benefits of each plan. Address common inquiries about discounts, promotions, and how customers can seamlessly transition between plans. Use a friendly and approachable tone to help customers navigate their options and make informed decisions.
Here is an example of a pricing FAQ for Document360.
10. Version Comparison FAQ
Create a detailed FAQ section that provides an in-depth comparison of different product versions. Highlight significant differences in features, performance, and pricing, enabling customers to understand which version best suits their needs. Incorporate guidance on selecting the right version based on diverse user scenarios, ensuring customers feel equipped to make the best choice for their specific situation.
How Do You Use These FAQ Prompts In Document360?
Now that you have prompts ready to use, creating your FAQ section is a no-brainer. You can leverage these prompts into Document360’s advanced WYSIWYG editor.
Quick steps to follow:
- Prepare your content using the prompts, put them into the AI FAQ Generator, and upload your article to Document360’s editor.
- Enable Eddy AI Content Suite in the Document360 account, as it powers the FAQ generation feature.
- If you choose to customize the FAQ
Settings > Knowledge base site > Article settings & SEO.
- Customize the generated FAQs to ensure they align with the article, then publish them directly within your knowledge base.
Note: The AI FAQ Generator will scan your article content and automatically produce relevant FAQs. You can edit or add any specific FAQ prompts as needed. You can use the AI FAQ generator up to 5000 times per month.
Signing OFF
With that wrapping up the article, with a few tips to remember, that product landing pages (FAQ page, website, knowledge base) should be designed in a way that matches how B2B buyers buy. FAQs play a major role as a decision factor. Design your customer’s potential query in a way that it states you’re:
- Clear about who you’re for
- Empathize with their problems
- Spill product clearly and openly
- Explain to them exactly what to expect once they onboard
If you’re searching for an AI-powered platform that simplifies it all—from managing your knowledge base to crafting the perfect set of FAQs—Document360 has you covered.
An intuitive AI-powered knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!
GET STARTED
Frequently Asked Questions
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What are some good AI prompts?
Good AI prompts are clear and specific, and offer enough context for the AI to generate accurate responses. Examples include: Explaining the impact of AI on education, Generating a blog outline on climate change solutions, or Writing a product description for a new tech gadget.
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How to write a prompt for AI?
To write an effective AI prompt, be concise yet descriptive. Provide context, define the desired tone or style (formal, casual, etc.), and specify the type of response you expect. Example: Write a friendly, engaging email introducing a new product to customers.
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What are AI prompts for scriptwriting?
AI prompts for script writing can help with brainstorming, dialogue generation, or scene development. Examples include: Writing a dialogue between two characters arguing about a moral dilemma, or Generating an opening scene for a thriller about a mysterious disappearance.
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How to use AI to help with writing?
You can use AI to assist with writing by generating ideas, creating outlines, improving grammar, and rephrasing content for clarity or style. AI tools like chatbots or writing assistants can enhance creativity, speed up drafting, and refine the final output.
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