Starting 2026 with Exciting New Features: January Release Update

January always arrives with a sense of possibility. A new year, new beginnings, and a renewed focus on doing things better. This January, at Document360, we bring you a set of features and improvements designed to make your documentation journey simpler and a whole lot better.

From smarter, more helpful chatbots for you and your users, to importing PDFs and turning them into structured articles, and navigation improvements that help you move faster through your workspace, along with other refinements, everything comes together to support the way you work and make everyday documentation feel simpler.

Let’s walk through what’s new and take a closer look at how these updates simplify everyday documentation tasks, improve user experiences, and set the tone for a more productive year ahead.

An AI Chatbot Built For Real Conversations

Remember trying to train and shape a chatbot while working within a more constrained setup? Being stuck sharing data sources? Testing in production because there was nowhere else to test?

That era just ended.

Chatbots now have their own module. A real workspace where you build, customize, and manage them without compromise. Pull content and feed the bot from your knowledge base, websites, text entries, FAQs, files (PDF, DOC, DOCX, MD, TXT), and Zendesk or Freshdesk tickets, and enrich it further with uploaded files and custom texts. Each chatbot runs independently with its own sources and settings.

The part that’s even more intriguing? A playground where you test before anyone sees it. Ask questions, refine responses, push it to the verge, make sure it works, and reply well. Then publish when you’re ready.

This AI chatbot also knows when it’s time to step aside. When a user asks for human help, marks a response as unhelpful, or when the chatbot can’t confidently find the right answer, even picking up on signs of frustration along the way, it smoothly shifts the conversation toward support.

Instead of sending users elsewhere or asking them to start over, the chatbot helps raise a support ticket right from the conversation. The full chat history and an AI-generated summary are carried over automatically, so your teams have the complete context from the start.

Turning PDFs Into Real, Editable Articles

You might have documentation stuck in PDFs. Old manuals, compliance docs, reference materials. And getting them into Document360 meant copying, pasting, fixing formatting, losing your mind, and repeating.

Well, not anymore. We fixed it. All you have to do is upload a PDF, import it, and be done.

PDF import in Document360 is now powered by AI. When you upload a PDF, the system doesn’t just convert it; it understands it. The structure of your document is recognized automatically, so headings remain headings, tables stay intact, and images come through.

The AI also reads the document hierarchy to organize content intelligently. That means you can split a long PDF into multiple articles based on headings or keep it as a single article without manually restructuring anything. What used to take hours of structuring now happens as part of the import itself.

Once you start the import, it runs quietly in the background. You don’t have to wait around staring at the screen for it to get processed. When it’s done, your content shows up in the editor with formatting preserved, ready for review, refinement, or publishing. No copy-paste marathon. No reformatting nightmare. Just imported documentation. This might just save you hours.

We Reorganized Navigation (And You’ll Notice Immediately)

You spend a lot of time inside your documentation portal. Finding the right tool shouldn’t slow you down or make you stop and think about where something might be.

That’s why the portal navigation has been thoughtfully redesigned to feel clearer, more logical, and easier to move through. The goal wasn’t to add more. It was to organize what’s already there in a way that matches how you actually work.

Related tools are now grouped together, frequently used features are easier to reach, and menu names better reflect what you’ll find inside them. Which change will you feel most? Everything’s just… there. No more clicking through layers, wondering where something went. Hover over an icon, see your options, and get to work.

We’re not going to list every menu item that moved. You’ll figure it out in about five minutes, and then you’ll wonder why it wasn’t always this obvious.

Decision Trees, Now Prioritized In Search Results

You built a decision tree to guide users through troubleshooting. Tagged it properly. Titled it perfectly. Made it the exact resource someone searching for that problem would need.

Previously, decision trees appeared lower in search results, making them harder to discover compared to standard knowledge base articles.

Now, decision trees are evaluated alongside articles during search. When a decision tree closely matches what someone is looking for, it surfaces with the same relevance and visibility as other top results. Your troubleshooting guides get found. Your step-by-step workflows appear when users need them. The resources you built to support self-service finally get the attention they deserve. It’s a ranking fix, but it matters every time someone finds the answer instead of opening a ticket.

No-Border Tables Are Now Supported

Sometimes you need a table to show data. Rows, columns, borders, the whole structure.

Sometimes you just need to arrange a few images side by side without showing gridlines everywhere. There’s a no-border option now. Click it, borders gone. Arrange content however you want without the table aesthetic.

Small, yet powerful feature helping you to organize your content better, making the layout work easier.

These updates reflect how we’re continuing to evolve Document360 by focusing on clarity, flexibility, and experiences that feel easier from the moment you start using them.

From how chatbots are built and tested, to how content is imported and organized, to how quickly you can move through the portal, each improvement is designed to support teams as they create and manage documentation at scale.

Explore what’s new, try things out, and see how these changes fit into your everyday workflows with Document360.

This is what chatbots should have been from the start.

▶ Check out our video to see how the standalone Eddy AI Chatbot, multi-source answers, smarter PDF imports, and improved navigation simplify your documentation workflow.

A Sneak Peek At What’s Coming

This year, we’re working on a new wave of capabilities designed to change how your teams create, collaborate, and scale knowledge:

• Collaborative editing built for real teams working at real speed
• MCP in AI to make intelligence work with your content
• Custom fields that adapt your knowledge base to your structure
• Advanced find and replace to help you make sweeping changes with total confidence
• Deeper customization options that let you restructure your knowledge base site without compromise

Every feature is purposeful. Every update removes friction. And every release is built around one goal: helping you move faster while staying in control.

This is just the preview. The impact rolls out soon.