Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
What Is Customer Self-Service? Benefits & Best Practices
Apr 30, 2023 • Pratiksha Ramkumar
According to the Harvard Business Review, 81% of all consumers - across sectors - seek to resolve di...
Internal vs External APIs – Does it Matter?
Apr 30, 2023 • Mark Wentowski
Internal and external APIs differ in their audience and usage. A company's internal stakeholders use...
The Future of Knowledge Base in the Age of Generative AI
Apr 29, 2023 • Selvaraaju Murugesan
It is obvious that technical writers write knowledge-based articles for customers and internal teams...
GraphQL vs REST: How are they different?
Apr 29, 2023 • Mark Wentowski
REST and GraphQL are technologies used to build web APIs and define the interaction between clients ...
Knowledge Management Strategy: How to Build One for Your Org...
Apr 29, 2023 • Jubina Prabhakaran
Did you know that 75% of organizations believe that creating and preserving knowledge across evolvin...
Role of ChatGPT in Software Documentation
Apr 28, 2023 • Selvaraaju Murugesan
ChatGPT is a generative Artificial Intelligence (AI) technology pioneered by OpenAI, which is a Larg...
Revolutionize your Knowledge Base with Article Health-Check ...
Apr 27, 2023 • Mohamed Shakheen
In today's fast-paced digital world, providing accurate and up-to-date information to your customers...
How Technical Writers Can Utilize ChatGPT?
Apr 27, 2023 • Kingson S
Any technical writer worth their salt is going to spend at least some of their time looking for new ...
Test Automation Framework: How we built it for Document360
Apr 13, 2023 • Kuzhali Maheswaran
Nowadays, product-based companies are expected to deliver a product in a short time. The testing tea...