Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
9 GitBook Alternatives For 2026 with Reviews
May 22, 2023 • Document360 Team
Documenting a software product is a vital step in leading up to and following on from release. You m...
8 Use Cases of ChatGPT for Customer Service
May 19, 2023 • Document360 Team
Many customer service teams are profoundly interested in advancing technology to help customers. As ...
What is the API-First approach?
May 19, 2023 • Mark Wentowski
API-First is one of a few API development approaches. So let's define what the ‘API development ap...
How to Test the Usability of Technical Documents with Tips &...
May 19, 2023 • Kingson S
Before you feel too overjoyed at the prospect of finishing your user documentation, remember that yo...
Introducing d360, a command line interface to streamline API...
May 9, 2023 • Document360 Team
As a software development team, you might have spent endless hours building and refining your API, e...
How to Improve an Internal Processes in an Organization
Apr 30, 2023 • Pradeepa somasundaram
An internal process is an integral part of your company’s foundation. Continuous improvement of yo...
What Is Customer Self-Service? Benefits & Best Practices
Apr 30, 2023 • Pratiksha Ramkumar
According to the Harvard Business Review, 81% of all consumers - across sectors - seek to resolve di...
Internal vs External APIs – Does it Matter?
Apr 30, 2023 • Mark Wentowski
Internal and external APIs differ in their audience and usage. A company's internal stakeholders use...
The Future of Knowledge Base in the Age of Generative AI
Apr 29, 2023 • Selvaraaju Murugesan
It is obvious that technical writers write knowledge-based articles for customers and internal teams...