Managing a knowledge base that contains fewer number of articles is a piece of cake. However, if articles exceed few hundreds, then it becomes a Himalayan task!
Acceleration of documentation growth is an indicator for good health of their business. Usually, companies hire more content writers and managers to manage huge volume of knowledge base articles to divvy up the work. This puts pressure on many company’s budget as they should increase hiring new staff to manage huge knowledge base content.
At Document360, we believe that companies’ documentation should scale as their product & services scale. The techniques and methods to manage few numbers of knowledge base articles is different to managing articles at scale.
Knowledge base platform should provide right tools to manage knowledge base articles and categories at scale in such way it
At Document360, we have recently updated a few features that empowers the knowledge base owners, content writers and content managers to effectively manage huge volume of articles.
As your knowledge base grows, the number of times articles gets edited and updated grows exponentially. Thus, it is important to archive or delete older versions of the article to maintaining healthy knowledge base. This process also helps content writers to get clarity on accessing right article version. We have recently released a feature whereby content writers and admin can select multiple versions of an article and delete them.
This activity gets logged in your project Audit history for compliance and quality control. In addition to audit log, an email notification can also be sent to knowledge base owner / admin regarding this deletion activity.
When the volume of articles increases, it is crucial to sort the articles based on few criteria such that few workflow activities can be performed in bulk. This saves valuable time of content writers! We have recently made improvements to filter content for performing bulk operations. Now content writers and knowledge base owners can filter huge volume of articles based on
Based on these rich filter options, various bulk operations such as publish, hide, move, delete, adding tags, article visibility can be performed easily.
If your knowledge base articles have a content that needs translation, bulk operation provides an option to filter those contents only.
Once the articles that needs to be translated are filtered out, you can then perform “machine translation” in bulk!
Document360 provides rich features to manage huge volume of articles. Bulk operation is a nifty feature that saves time for knowledge base owners and content readers.
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